Rutgers IT Annual Review
2024-2025
Measuring our mission
Our impact stretches across the university, providing thousands with tech support, ensuring wireless connections from campus to campus, and supplying resources to work anywhere, anytime. Explore impressive statistics, numbers, and milestones within various areas of Rutgers IT through our annual report PDF and video highlights.
Projects with purpose
Technology plays a pivotal role in shaping the university’s daily operations, and the scope of our IT initiatives is truly expansive. From rolling out touchscreen laptops in Camden to modernizing classroom attendance tracking in Newark, introducing cutting-edge services like AI tools and Research Data Storage, Rutgers IT remains at the forefront of innovation. Below, we highlight just a few of the many IT projects and initiatives that have made a significant impact at Rutgers this year.
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The Information Security Office (ISO) continued its efforts to educate the Rutgers community on cybersecurity and cyber threats in FY 2025. As a result, Gramm-Leach-Bliley Act (GLBA) and Payment Card Industry Data Security Standard (PCI-DSS) compliance training concluded with 93% and 87% completion rates, a 3% increase over the prior year. Meanwhile, more than 1,300 Rutgers employees completed recommended security training through KnowBe4 during FY2025. The ISO looks forward to expanding the KnowBe4 training effort in 2026. Additionally, the ISO collaborated with the Big Ten Academic Alliance (BTAA) and the National Cybersecurity Alliance (NCA) for National Cybersecurity Awareness Month events. Learn more about the general and customized training opportunities offered by ISO.
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Artificial Intelligence remains a hot topic across higher education, presenting fundamental shifts in how we work and learn. As Rutgers explores this emerging technology, the Office of Information Technology made the Microsoft Copilot chatbot, Google Gemini, NotebookLM, and more AI-integrated tools available to the university community during FY 2025. These Rutgers-approved tools have additional security and privacy safeguards that protect university data, and should be the go-to options for using AI at the university. Meanwhile, pilot efforts tied to the AI@Rutgers Initiative continue to explore new AI tools for possible implementation at Rutgers.
Message from Michele Norin, Senior VP & Chief Information Officer

In my years in technology, I’ve rarely seen anything reshape our world as quickly—and as profoundly—as artificial intelligence. AI is everywhere now, from predictive text in your email to AI features built into tools like Adobe Creative Cloud and Zoom. Across higher education, AI is prompting fundamental questions about how we teach, learn, and conduct research—and how we can use these tools wisely and responsibly.
At Rutgers, we’re approaching these changes with both excitement and care. We want to empower innovation and, at the same time, ensure our use of AI reflects the university’s values. That means listening, collaborating, and learning together as we navigate what’s next. I encourage you to explore the tools available, review our initial guidance for AI, and stay updated on the AI@Rutgers Initiative—an effort bringing together more than 100 faculty, technologists, researchers, and others to develop a strategic framework for AI at Rutgers.
As with AI, our broader technology efforts are focused on enabling the extraordinary work of our faculty, students, researchers, and staff. I’m deeply proud of the IT professionals from across Rutgers who make that possible every day—building, supporting, and securing the university’s technology ecosystem. Together, we’re helping Rutgers not just adapt to change, but lead through it.
Sincerely,
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Michele Norin
Senior Vice President
Annual Reviews archive

The annual review highlights the wide variety of areas IT touches at Rutgers, such as high-performance computing, educational technology, web conferencing, and more. The review includes impressive data and charts and highlights various IT projects and initiatives that advanced the university’s missions of teaching, research, service, and healthcare.
2023-2024 Annual Review
2022-2023 Annual Review
2021-2022 Annual Review
2020-2021 Annual Review
2019-2020 Annual Review
2018-2019 Annual Review
2017-2018 Annual Review
Inside look at Rutgers IT resources
Learn about Rutgers IT and the wide variety of resources offered to faculty, staff, and students, including the Rutgers IT newsroom, Tech Guides, security tips, web conferencing best practices, and more.
ABOUT RUTGERS IT
HELPFUL RESOURCES
REMOTE TIPS
ANNUAL REVIEW CREDITS 2024-2025
Produced by the IT Communications team within the Office of Information Technology
Communications planning, creative direction, and project management by Amanda Pecora-DeFazio
Writing and research by Allan Hoffman, Amanda Pecora-DeFazio, Tori Yeasky, and Eileen Oldfield.
Data refers to fiscal year 2025, unless otherwise noted.
Website development by Rich Sese
Website design and coordination by Anita DeSimone
Graphic design by Kyndall Thornton
Also, thank you to the numerous IT staff members throughout various OIT divisions and Rutgers schools, departments, and units who provided statistics and data for the 2024-2025 annual review.
















