Two-step login
Two-step login with Duo, also known as two-factor authentication, helps protect your account by adding an extra layer of security beyond your NetID and password. With two-step login, you will need to enter a three-digit code to confirm your identity in order to gain access to many online resources at the university.
Help with two-step login with Duo
The following materials are available at the knowledge base within the Rutgers IT Help portal.
Top FAQs for two-step login
Duo basics
What is two-step login?
What authentication methods can be used with Duo?
How do I use Duo with a three-digit code?
Do I need a backup for my mobile device for two-step login?
How do I add or remove a device in Duo?
Do I need to use two-step login every time I use my software?
How can I use two-step login with Duo when there is no network or cellular service available?
What do I do if I lost my device or it is unavailable?
Other questions answered
What is a “hardware token,” and where do I get one?
How do I replace my mobile device?
My hardware token passcode keeps failing. What should I do?
Where can I learn more about using Duo with a three-digit code?
Do I need to enable notifications for the Duo Mobile App?
I will be traveling internationally. Will I be able to access university resources and services with two-step login?
Will I need to authenticate with two-step login when using Rutgers Connect services when I am on campus?
