Rutgers–New Brunswick IT
Rutgers–New Brunswick IT

OIT Help Desk at Rutgers–New Brunswick

Toll-Free number: 833-OIT-HELP (833-648-4357)

The Office of Information Technology (OIT) Help Desk is dedicated to providing prompt, courteous, and effective service to the New Brunswick campus and the Rutgers community. Experienced student consultants and full-time staff troubleshoot all aspects of supported desktop computing, seven days a week during the semester and during regular university business hours between semesters. Limited support is available outside of normal business hours.

Ways to get help

Phone

Faculty, staff, and students throughout Rutgers University may use this number.

Call: 833-OIT-HELP

(833-648-4357)

Email

help@oit.rutgers.edu

*Rutgers Health faculty, staff, and students may also email facstaffhelp@oit.rutgers.edu.

Walk-in location

Davidson Hall, Room 172
96 Davidson Road
Piscataway, NJ 08854
Walk-in hours are listed below.

View location on map

Visit a computer lab

OIT consultants can be found at our computer labs on the New Brunswick campus.

Find a computer lab

Department/unit IT staff

Faculty and staff: You can seek tech assistance from your department or unit’s IT staff.

Find IT support

Canvas (LMS) support

Faculty, staff, and students can find help and support with their Canvas accounts on the Rutgers Canvas site.

View Canvas support options

OIT Help Desk summer walk-in hours

Davidson Hall (Room 172), 96 Davidson Road, Piscataway, NJ 08854

DaysHours
SundayClosed
Monday8:30 a.m. – 5 p.m.
Tuesday8:30 a.m. – 5 p.m.
Wednesday8:30 a.m. – 5 p.m.
Thursday8:30 a.m. – 5 p.m.
Friday8:30 a.m. – 5 p.m.
SaturdayClosed

Take a virtual tour

Top questions

Email

Where can I learn how to get started with Rutgers Connect?
How can I set up Outlook or another email application for Rutgers Connect?
How do I access my ScarletMail account?

NetID and passwords

How do I activate my NetID?
How do I update or reset my NetID?
How do I set up two-step login (two-factor authentication) with Duo?

Getting online

What are the wireless network options at Rutgers?
How do I connect my phone or computer to Wi-Fi?
How do I print on my campus?
How do I connect my devices in my residence hall?

Free downloads and services

What are the ways I can use Box file storage?
What are the ways I can use Webex videoconferencing?
How can I download Microsoft Office for free?
How can I access LinkedIn Learning video tutorials?

kite+key

The Rutgers Tech Store, kite+key, provides the resources for all your technology needs.

Visit kite+key site

Employment

Find out more about becoming a lab consultant at OIT Rutgers–New Brunswick.

Learn about job opportunities

Software

Rutgers offers various discounted and licensed software for faculty, staff, and students.

Visit the software portal
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Tech Guides

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