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Student Consultant Jobs at Rutgers–New Brunswick

We’re hiring at Rutgers–New Brunswick!

The Office of Information Technology (OIT) is currently looking for students that have the skills and knowledge to provide customer support and technical assistance to the university community.

Interested applicants do NOT need to have a major in Computer Science or Engineering. We are searching for people with well-rounded computer experience, strong interpersonal skills, and a positive attitude. Other characteristics we look for are: ambition, enthusiasm, initiative, and professionalism. Never underestimate your abilities or chances. We encourage everyone to apply. 

What we do

OIT maintains a network of 20 computer labs and print locales located across the Rutgers–New Brunswick campus. Each lab is staffed with student consultants who perform a number of tasks both to assist patrons and to maintain the daily operation of the lab.

The OIT Help Desk upholds the highest standard of service to University computer users via 833-OIT-HELP and email support. The Help Desk is charged with effectively resolving or referring computer-related problems, and ensuring the best possible service to the Rutgers community.

We also offer training opportunities to enhance our employees’ technical knowledge. The experience of working for OIT also provides an attractive addition to your resume and increases your qualifications to get a full-time job after graduation, regardless of your major or career path.

Job expectations

  • Providing the University community with courteous phone and in-person support for computing-related issues
  • Desktop troubleshooting, both remote and in-person 
  • Printer maintenance such as changing toner cartridges and filling paper trays
  • Gathering hourly computer lab usage statistics
  • Diagnosing and reporting network issues
  • Assisting with a variety of team projects
  • Effectively handling new and unusual situations
  • Participating in ongoing training to learn more about the systems and software

What we're looking for

  • Exemplary customer service and communication skills
  • Excellent troubleshooting and analytical skills
  • Energetic and enthusiastic about working with technologies 
  • Basic knowledge of software such as Microsoft Office, various web browsers, and the Adobe suite
  • Basic knowledge of major operating systems such as Windows and Mac OSX
  • Willingness to learn about new technologies 
  • Familiarity with networking hardware and UNIX knowledge are a plus

Sound like the job for you?

This application process is for employment beginning Fall 2020. All interviews will be for the Consultant in Training (CIT) position. If you apply to more than one location and receive multiple invitations for interviews, it is strongly suggested that you schedule and attend all interviews.

The application will open online on Monday, February 3, 2020.

DatesStep in Hiring Process
Monday, February 3 – Wednesday, February 19, 2020Online application submission period
Monday, February 3 – Tuesday, March 31, 2020Interviews conducted
Wednesday, March 25, 2020Last day interviews will be offered
Friday, April 10, 2020CIT hiring notification sent via email
Saturday, April 11 – Sunday, April 26, 2020Consultants must confirm acceptance of position and complete paperwork
Saturday, May 2, 2020Mandatory new employee orientation at ARC on Busch Campus from 12 p.m. - 4 p.m.
May - August 2020Summer training on selected days

“Working for OIT at Rutgers has not only honed my technical skills, but has enabled me to build confidence in communicating with others about technology — something undeniably useful to me as I trek forward in my career. I’ve also created long-lasting, meaningful friendships with my coworkers and, thus, truly enjoyed coming to nearly every shift I’ve worked with OIT.” 

⁠— Sabeen Rokerya, Class of 2019, Alumna

Questions about Applying?

How competitive is the application?

It is highly recommended that interested applicants apply early in order to increase their chances of being selected. Over 1000 students apply annually for these positions. After reviewing applications and conducting interviews, between 250-300 new student employees are selected to join our staff. Although preference is given to underclassmen, upperclassmen are still encouraged to apply.

What if I don't have any technical knowledge?

That’s okay! Our primary focus is with customer service. Technical knowledge is certainly a plus, but we have a robust support and training for consultants to keep up to date with the latest technologies.

What should I write in the open ended section?

This is our first exposure to your communication skills, so treat it as such. Communication, both written and verbal, is the single most important skill for our consultants, so we would like to see that you can communicate effectively.

How does the rating system work?

The highest score means you feel confident enough to teach a class in that concept while a low score means you don’t have comfort or familiarity with a concept. This is a way for us to evaluate your technical aptitude, so we can tailor your interview to your expertise level. Matching the technical level of the individual you’re supporting is going to be a key part of your job, so think of this as your first taste of that experience. Be sure to be truthful as our interviewing team will ask you questions based on your stated answers and failing to meet the standard you set for yourself will not bode well for your application.

How important is my availability?

While the OIT Help Desk and Labs operate primarily during standard business hours, there are still a variety of positions that cover almost all hours of the day. Staff members for these after hours shifts are always in high demand, so if you’re stuck with a semester of night classes or you’re a real night owl rest assured there’s a place for you at OIT.

Click here for more answers

Q: How important is my Primary campus?
A: Your application cannot be changed, so please ensure that you select the primary campus you would like to work for. You will be able to work for any campus after you are trained and hired for one location.

Q: Is this job part of work study?
A: It is not. You apply to this job as you would for any regular job during our hiring period. Once you fill out the application, a campus will reach out to you and contact you for further steps.

Q: Do I have to be a Computer Science or an IT major to work for OIT?
A: Nope! OIT accepts all majors and everyone is encouraged to apply. Through our training program, you will be taught the necessary skills for your position. Your willingness to learn and take direction is needed in order to do well. 

Q: How flexible are the working hours?
A:  The hours you put into OIT are very flexible. Each campus has different requirements but consultants can schedule to work anywhere between 8-30 hours a week, and up to 20 hours for international students! Shifts are available for early mornings, late nights and weekends. 

Q: What is the timeline for the hiring process?
A: Training sessions take place over the summer, and shifts begin in the fall semester. Please see our full timeline for additional details. 

DatesStep in Hiring Process
Monday, February 3 – Wednesday, February 19, 2020Online application submission period
Monday, February 3 – Tuesday, March 31, 2020Interviews conducted
Wednesday, March 25, 2020Last day interviews will be offered
Friday, April 10, 2020CIT hiring notification sent via email
Saturday, April 11 – Sunday, April 26, 2020Consultants must confirm acceptance of position and complete paperwork
Saturday, May 2, 2020Mandatory new employee orientation at ARC on Busch Campus from 12 p.m. - 4 p.m.
May - August 2020Summer training on selected days

Q: What does it mean to be a CIT? 
A: An email will be sent to you with a selection decision. Only one email will be sent, regardless of the number of interviews you attended. All student employees start out as CITs, with select CITs being promoted to Consultants. Due to varying needs within OIT departments, training requirements and promotion decision dates differ.

Q: What does it mean to be a Consultant?
A: A Consultant is someone who is promoted from the CIT position. Work begins in Fall 2020. Once promoted, Consultants do not need to reapply for employment in subsequent semesters, but will be expected to meet scheduling and training requirements. They may be eligible to work for other groups within OIT, and may be considered for further promotional opportunities.

Q: What is the starting rate for OIT?
A: OIT student employees start at $11 per hour. Typically workers earn higher pay soon after being hired. There are many opportunities for promotions which include promotional rates. 

Q: What kind of employee training can I expect?
A: Anyone selected as a CIT must attend the New Employee Orientation on {N/A Saturday, May 2, 2020}. If you cannot attend the training session, please inform your interviewer. This information will not negatively affect your potential of being selected, but will help us with planning. The Labs and the Help Desk have different requirements for summer training, which will be communicated during the meeting in April. All summer training, including the New Employee Training will be paid for in the Fall. If you are unavailable over the summer, makeup training may be available. 

Q: What kind of paperwork is needed? 
A: Between {N/A Thursday, April 11, 2019 and 12 noon Friday, April 26, 2019} you will need to confirm via email that you accept the CIT position AND complete your employment paperwork in person. Additional information regarding the completion of employment paperwork will be included in the notification email. You will need your Social Security Card in order to complete your employment paperwork. It is important that you get your card now. Failure to have your card will result in the loss of your position. If you cannot locate your Social Security card, you will need to get a replacement. Information and forms can be found on the Social Security Administration website. You will need to complete an SS-5 form and take it to your local SSA office. You must go to the office by {N/A Monday, April 15, 2019} in order to get your card on time. Ask for a receipt when you apply for your replacement card and bring it with you when you sign your paperwork. The office closest to Rutgers University is:

Local Social Security Office
Suite 200
550 Jersey Avenue
New Brunswick, NJ 08901
Phone: (800) 772-1213

Q: What if I’m an international Student? 
A: If you are selected as a CIT, you will need to complete your international student paperwork in order to be employed. It is important that you initiate the paperwork process {N/A before April 15, 2019}. Failure to complete this paperwork will result in the loss of your CIT position. Students who are attending the university on an international student visa will need to present a passport and visa in addition to the other employment eligibility requirements. Details on the requirements can be found at the international student website. You may also visit the Center for International Faculty and Student Services at:

Center for International Faculty and Student Services
180 College Avenue
New Brunswick, NJ 08901
Phone: (732) 932-7015

Q: What are some of the promotional opportunities available?
A: Working as a Help Desk or Lab Consultant can open many doors. There are several promotional tracks and specializations including; Help Desk from Level 1 to Level 3 Supervisor, ResNet Dispatch, and Applications Support.