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IT service catalog

What is an IT service catalog?

The IT service catalog provides a single source of information about IT services.

Service catalog management

Service catalog management helps us maintain the accuracy and availability of our IT service catalog.

Primary objectives

The primary objectives of service catalog management are:

  • Acquire the service definition and other information about the service from the service owner.
  • Publish service catalog standards and coordinate approvals of standards.
  • Production and maintenance of an accurate IT service catalog.

Benefits and value to Rutgers

  • IT services and the methods to request or report issues with IT services are clearly defined.
  • Provides a reliable information channel with customers, relieving IT support personnel from ad hoc information requests.
  • Future services are communicated in one central location using one medium.
  • IT service details are maintained in one central location.
  • When linked with request fulfillment, the service catalog can be a portal for customer service requests for orderable services.

IT service catalog management practice advisory group

The service catalog practice advisory group members listed below have been assembled to collaborate and promote best practices and guidelines around management of service catalogs.

NameRutgers IT organization Rutgers IT unit represented Group role
Tina West-CrewsEnterprise Service DeliveryOIT Help DeskCo-Chair
Deborah McDanielEnterprise Service DeliveryOIT Service Management OfficeCo-Chair
Eric MarshallOffice of Advanced Research ComputingAdvanced Research ComputingMember
Timothy DivitoCamdenCamden ITMember
Erin BauzykRutgers Biomedical & Health Sciences (RBHS)Health Sciences ITMember
Andre GranadeiroInstitutional Planning & Operations (IP&O)IP&O ITMember
Sabir AhmediNew Brunswick IT Services (NBIT)NBIT Chancellor's OfficeMember
David EdwardNewarkNewark ITMember
Laura ZoubekEnterprise InfrastructureOIT Enterprise InfrastructureMember
Galen WorkFinance and AdministrationOIT Finance and AdministrationMember
Stan KolasaEnterprise Application ServicesOIT Messaging and Collaboration ServicesMember
David MotovidlakSchool of Arts and Sciences (SAS)SAS ITMember