Service Management
Rutgers Service Management provides consulting, training, and support to build IT service management capabilities throughout the university community.
What is IT Service Management?
Rutgers IT Service Management is facilitated by the Rutgers Service Management Office. IT Service Management is a strategic approach focused on improving how IT services are delivered, accessed, and supported. By leveraging industry standards and best practices, such as the ITIL® 4 (Information Technology Infrastructure Library) framework, IT Service Management fosters collaboration, enhances service effectiveness, and delivers greater value to the university community.
Benefits include:
Service Management Office offerings, trainings, and more
NEW: Microcredentialing program
Explore courses designed to advance your understanding of IT Service Management through a variety of professional development opportunities, including certification and targeted microcredentials, and earn digital badges to showcase your achievements.
Service management practices
Our IT service management process definitions are based on the ITIL framework, which provides a standard set of processes and best practice guidelines for managing and supporting IT services.
