About Rutgers Service Management
ServiceNow for IT Service Management
Service Management offerings
The Rutgers IT Help portal offers how-to articles and support for your tech-related needs.
Education and training resources
ITIL training
We highly recommend starting with ITIL training, the pre-eminent framework for managing IT service delivery around the world.
Service management practices
An overview of process definitions based on the ITIL framework, which provides best practice guidelines for supporting IT services.
Resources
Visit our education and training page for tutorial videos and resource links.
Glossary
Definitions and roles for service management.
Showcase and town hall archive
View the archive of previous showcases and town halls where various IT professionals working on the ServiceNow ITSM implementation for Rutgers, addressed the Rutgers IT community to provide project status updates, training, demos, Q&A sessions, and more. NetID login is required to access the materials.
Questions?
If you have questions about any Rutgers Service Management initiatives please send an email.