Rutgers IT Service Management Showcase April 8, 2026
Showcase recordings
The Rutgers Service Management Office presented ServiceNow use cases, new features, and more at their first ITSM Tools Showcase on Wednesday, April 8, 2026.
2026 showcase morning sessions
Morning Presentation PowerPoint slides
2:54 – Welcome and Roadmap
9:45 – Configuration Management Database
38:29 – Camden Request Business Process Overview
1:09:22 – Help Desk Omnichannel Support
1:27:28 – ServiceNow AI for ITSM
1:42:18 – Everything you wanted to know about ServiceNow…
Breakout Room A
Breakout Room A – PowerPoint slides
Known Issues: The presentation was in progress when the recording began. Audio was unavailable from 17:29 to 18:45.
Presentations:
00:00 – Preparing You to Build, Maintain, and Improve Service Catalog Experiences
18:04 – IT Asset Management (Audio begins at 18:45.)
53:24 – Major Incident Management
Breakout Room B
Platform Analytics Boot Camp
Breakout Room B – PowerPoint slides
Known issue: The presentation was in progress when the recording began.
Presentations:
00:00 – The Data Visualizations Builder
07:00 – Creating and Sharing Dashboards
35:44 – Platform Analytics in Practice (Live Demo)
46:04 – ServiceNow Workspaces
