IT Community

These channels in Slack for Rutgers IT are used for official purposes, such as providing support to IT staff and/or making announcements. Most public Slack channels, however, are unofficial venues for discussion about a particular topic. View guidelines for Slack for Rutgers IT.

Accessibility

#accessibility: This channel is operated by the Office of IT Accessibility to provide notifications about accessibility training, support for OITA-sponsored tools (Deque University, Deque Axe Monitor, etc.), support for general accessibility questions, and sharing events and opportunities for professional development related to accessibility. The channel is monitored on weekdays from 8 a.m. to 5 p.m.

Alerts (universitywide)

#alerts: This channel is an automated feed of alerts published at the Alerts webpage at this website. These alerts focus on service outages and scheduled maintenance affecting a significant number of end users. This channel is not monitored and should not be used to report outages. To report a service outage or issue, please contact the OIT Help Desk.

Enterprise Infrastructure Services

#ei-service-incidents: This channel is used by OIT staff to announce enterprise infrastructure (EI) service status updates including significant incidents and outages that affect EI services. This channel is not monitored and should not be used to report outages. To report a service outage, please contact the NOC or submit an EI service problem report.

Enterprise Network Services

#help-ei-noc: This channel is used by OIT staff to provide support and occasional service updates about Enterprise network services such as Wi-Fi routers, switches and other networking hardware. The channel is monitored on weekdays from 8:30 a.m. to 5 p.m.

Rutgers Connect

#connect: This channel is used by OIT staff to provide support and occasional service updates for Rutgers Connect. The channel is typically monitored on weekdays from 9 a.m. to 5 p.m.

Telephone Voice and Services

#help-ei-voice: This channel is used by OIT staff to provide support and occasional service updates about Voice services. The channel is typically monitored on weekdays from 8 a.m. to 4 p.m.

Telepresence and Conferencing

#ei-td-eitc: This channel is used by OIT staff to provide support and occasional service updates about Enterprise Infrastructure Telepresence and Conferencing (EITC) services, which include telepresence and conferencing. The channel is typically monitored on weekdays from 8 a.m. to 4 p.m.

Webex

#webex: This channel is used by OIT staff to provide support and occasional service updates about Webex. It focuses on information that is specific to Rutgers rather than system-wide announcements from Cisco. The channel is typically monitored on weekdays from 8 a.m. to 4 p.m.

#alerts-webex: This channel republishes official alerts and news from Webex. It is also used by OIT staff to provide support for those who have questions about those alerts. The channel is typically monitored on weekdays from 8 a.m. to 4 p.m.

Zoom

#zoom: This channel is used by OIT staff to provide support and occasional service updates about Zoom. It focuses on information that is specific to Rutgers rather than system-wide announcements from Zoom. The channel is typically monitored on weekdays from 8 a.m. to 4 p.m.

#alerts-zoom: This channel republishes official alerts and news from Zoom. It is also used by OIT staff to provide support for those who have questions about those alerts. The channel is typically monitored on weekdays from 8 a.m. to 4 p.m.