Enterprise Networking incidents and requests
Enterprise Networking (RUNet) connects the Rutgers campuses with each other and the internet. It is a critical service underlying the teaching, research, and administrative mission of the university.
Services provided:
- 24/7 monitoring of critical infrastructure
- Inside plant
- Internet connectivity and Private Peering
- IP Address Management/Hostmaster
- IP address and hostname assignment
- Subdomain creation and deletion
- DNS records administration for “rutgers.edu” domain and “rutgers.edu” subdomains
- DNS delegated administrator group registration and member updates
- DNS service delegation to authorized members of delegated administrator groups for management of DNS records in a “rutgers.edu” subdomain
- Host and subdomain name conflict escalation assistance to teams responsible for Rutgers branding and university communications
- Add or remove university DHCP service
- Network documentation services
- Network provisioning
- Network Technical Support
- Outside plant
- Port security
- RUWireless/network access
- RUWireless secure
- Departmental SSID’s
- RUHealthServices
- Guest wireless
- eduroam
- VLAN administration
Services managed by:
The Network Operation Center (NOC) provides centralized management of RUNet and support of Enterprise Network Services by monitoring the Rutgers University network health and performance.
Report an incident
Call 848-445-7541 option 1, and follow the menu options to report a critical service outage or connect with on-call support teams.
Make a request
- MAC Authentication Bypass (MAB)
- Network support application request
- Request Access to Multi-tenant Telecom Rooms
- Request DNS services
- Request DNS subdomain
- Request External Domain Name
- Request Networks
- Request a wall jack activation, installation, or repair
- Submit a DHCP request
- VLAN port change
- Submit a General Request
NOC Regular Hours
Monday–Friday: 8:30 a.m.–5 p.m.
On-call hours
Monday–Friday: 5 p.m–8:30 a.m.
Saturday, Sunday
University holidays
Emergency closings
Quick Links for Network Admins
Network Admin Tools
Submit a Service Request
Network Status Dashboard (You must be on the Rutgers network or VPN to access.)
Network Service Alerts
DNS Infoblox Grid
WHOIS (You must be on the Rutgers network or VPN to access.)
