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Enterprise Networking Incidents and Requests

Enterprise Networking (RUNet) connects the Rutgers campuses with each other and the internet. It is a critical service underlying the teaching, research, and administrative mission of the university.

Services provided:

  • 24/7 monitoring of critical infrastructure
  • Inside plant
  • Internet connectivity and Private Peering
  • IP Address Management/Hostmaster
    • IP address and hostname assignment
    • Subdomain creation and deletion
    • DNS records administration for “” domain and “” subdomains
    • DNS delegated administrator group registration and member updates
    • DNS service delegation to authorized members of delegated administrator groups for management of DNS records in a “” subdomain
    • Host and subdomain name conflict escalation assistance to teams responsible for Rutgers branding and university communications
    • Add or remove university DHCP service
  • Network documentation services
  • Network provisioning
  • Network Technical Support
  • Outside plant
  • Port security
  • RUWireless/network access
    • RUWireless secure
    • Departmental SSID’s
    • RUHealthServices
    • Guest wireless
    • eduroam
  • VLAN administration

Services managed by:
The Network Operation Center (NOC) provides centralized management of RUNet and support of Enterprise Network Services by monitoring the Rutgers University network health and performance.


Call 848-445-7541 option 1, and follow the menu options to report a critical service outage or connect with on-call support teams.
NOC Regular Hours
Monday–Friday: 8:30 a.m.–5 p.m.
On-call hours
Monday–Friday: 5 p.m–8:30 a.m.
Saturday, Sunday
University holidays
Emergency closings

Quick Links for Network Admins

Network Admin Tools

Submit a Service Request
Network Status Dashboard (You must be on the Rutgers network or VPN to access.)
Network Service Alerts
L1-L2-L3 mapping tool
TD SwiM Tool
Cisco Prime Infrastructure for Admins (coming soon for NAC services)
DNS Infoblox Grid
WHOIS (You must be on the Rutgers network or VPN to access.)