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Help with Voice Services

The following materials are available at the Knowledge Base within the Rutgers IT Help portal.

Desk phones

Watch self-guided training videos for Cisco phones and review quick reference guides.

Phone features

Learn how to manage speed dials and get more information on campus dialing.

Call forwarding

Check out instructions on how to forward desk phone calls to a remote number or to email.


Learn how to access Cisco Unity Voicemail and get help for using the service.


View pricing information and learn how to purchase Cisco compatible headsets.

Submit your voice service and support request here.

Contact Voice Services

Find more ways to contact us if you have service, support, or billing inquiries.