ServiceNow for IT Service Management
ServiceNow for IT Service Management
ServiceNow is the platform of choice for service management systems at Rutgers. The ServiceNow for IT Service Management modules (ServiceNow ITSM) support the Office of Information Technology’s goals to unify service and support to the Rutgers community. Over time, ServiceNow ITSM will be the replacement ticketing system for HDRT, HEAT, and various other ticketing systems used throughout the Rutgers IT community.
Rutgers IT Help – ServiceNow Working group
The Rutgers IT Help – ServiceNow Working group meets monthly. Each onboarded group is invited to have representatives join. The purpose of this group is to:
- Continue engagement and allow a seamless line of communication with the onboarded groups.
- Solicit feedback from the onboarded groups needed to improve the experience and process for the future.
- Allow a forum to provide updates and keep the teams in the loop on upcoming priorities and changes that may affect the ServiceNow platform and the user experience.
Contact the Service Management Office (SMO)
If you have questions about any Rutgers Service Management initiatives, please send an email.