About Rutgers Service Management
ServiceNow for IT Service Management
Rutgers Service Management offerings
Register for our upcoming training events.
Education and training resources
We highly recommend starting with ITIL training, the pre-eminent framework for managing IT service delivery around the world.
Service management practices
An overview of process definitions based on the ITIL framework, which provides best practice guidelines for supporting IT services.
Current course categories include awareness, methodologies, tools (including ServiceNow), and special topics.
Read our list of FAQs which offer helpful information about service management at Rutgers.
Definitions and roles for service management.
If you have questions about any Rutgers Service Management initiatives please send an email.