About Rutgers Service Management
Learn about Rutgers Service Management's background, program, and benefits.
ServiceNow for IT Service Management
Learn about our service management platform, ServiceNow, and its practical applications.
Rutgers Service Management offerings
Rutgers Service Management provides consulting, managing, and process design services.
Register for our upcoming training events.
Education and training resources
ITIL training
We highly recommend starting with ITIL training, the pre-eminent framework for managing IT service delivery around the world.
Service management practices
An overview of process definitions based on the ITIL framework, which provides best practice guidelines for supporting IT services.
Course offerings
Current course categories include awareness, methodologies, tools (including ServiceNow), and special topics.
FAQs
Read our list of FAQs which offer helpful information about service management at Rutgers.
Glossary
Definitions and roles for service management.
Questions?
If you have questions about any Rutgers Service Management initiatives please send an email.
Service Management Town Hall – July 2020 replay
On July 29, 2020, the Rutgers Service Management Office hosted a town hall where various IT professionals working on the ServiceNow ITSM implementation for Rutgers, addressed the Rutgers IT community to provide a project status update, present reporting capabilities for ServiceNow ITSM and a ServiceNow demo, and conduct a Q&A session. A video recording is available for those who could not attend. NetID login is required to access the video.