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About Rutgers Service Management

Learn about Rutgers Service Management's background, program, and benefits. 

ServiceNow for IT Service Management

Learn about our service management platform, ServiceNow, and its practical applications.

Service Management Offerings

Rutgers Service Management provides consulting, service design, and process design services.

The Rutgers IT Help portal offers how-to articles and support for your tech-related needs.

Education and training resources

ITIL training

We highly recommend starting with ITIL training, the pre-eminent framework for managing IT service delivery around the world.

 Service management practices

An overview of process definitions based on the ITIL framework, which provides best practice guidelines for supporting IT services.


Visit our education and training page for tutorial videos and resource links.


Read our list of FAQs which offer helpful information about service management at Rutgers.


Definitions and roles for service management.


If you have questions about any Rutgers Service Management initiatives please send an email.


Virtual showcase

On November 9, 2022, the Rutgers IT Service Management Office hosted their first virtual showcase where various staff members highlighted some of the key features of Incident Management, Request Management, Rutgers IT Help portal and more. A video recording and presentations are available for those who could not attend. NetID login is required to access the materials.

Town halls

View past service management town halls where various IT professionals working on the ServiceNow ITSM implementation for Rutgers, addressed the Rutgers IT community to provide project status updates, training, demos, Q&A sessions, and more. NetID login is required to access the materials.