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About Rutgers Service Management

Learn about Rutgers Service Management's background, program, and benefits. 

ServiceNow for IT Service Management

Learn about our service management platform, ServiceNow, and its practical applications.

Service Management Offerings

Rutgers Service Management provides consulting, service design, and process design services.

Education and training resources

ITIL training

We highly recommend starting with ITIL training, the pre-eminent framework for managing IT service delivery around the world.

 Service management practices

An overview of process definitions based on the ITIL framework, which provides best practice guidelines for supporting IT services.

Resources

Visit our education and training page for tutorial videos and resource links.

FAQs

Read our list of FAQs which offer helpful information about service management at Rutgers.

 Glossary

Definitions and roles for service management.

 Questions?

If you have questions about any Rutgers Service Management initiatives please send an email.

Service Management Town Hall – March 2021 Replay

On March 31, 2021, the Rutgers Service Management Office hosted a town hall where various IT professionals working on the ServiceNow ITSM implementation for Rutgers, addressed the Rutgers IT community to provide a project status update, an overview of the Knowledgebase, available training resources for ServiceNow, and finally a panel discussion with a Q&A session. A video recording and presentation are available for those who could not attend. NetID login is required to access the materials.

Service Management Town Hall – November 2020 replay

On November 4, 2020, the Rutgers Service Management Office hosted a town hall where various IT professionals working on the ServiceNow ITSM implementation for Rutgers, addressed the Rutgers IT community to provide a project status update, a demo of the platform, change management updates, and a Q&A session. A video recording is available for those who could not attend. NetID login is required to access the video.

Service Management Town Hall – July 2020 replay

On July 29, 2020, the Rutgers Service Management Office hosted a town hall where various IT professionals working on the ServiceNow ITSM implementation for Rutgers, addressed the Rutgers IT community to provide a project status update, present reporting capabilities for ServiceNow ITSM and a ServiceNow demo, and conduct a Q&A session. A video recording is available for those who could not attend. NetID login is required to access the video.