About Rutgers Service Management
ServiceNow for IT Service Management
Service Management Offerings
The Rutgers IT Help portal offers how-to articles and support for your tech-related needs.
Education and training resources
We highly recommend starting with ITIL training, the pre-eminent framework for managing IT service delivery around the world.
Service management practices
An overview of process definitions based on the ITIL framework, which provides best practice guidelines for supporting IT services.
Visit our education and training page for tutorial videos and resource links.
Read our list of FAQs which offer helpful information about service management at Rutgers.
Definitions and roles for service management.
If you have questions about any Rutgers Service Management initiatives please send an email.