Identity and Access Management
Identity and Access Management

Identity Management support

The Identity Management (IdM) team within the Office of Information Technology provides enterprise services and technical support related to identity and access management (IAM) including digital identities at Rutgers.1. See note

IT staff: Learn how to identify and report a major incident

Report a major incident

How can I get help with IdM related services?

Report an issue (Create an incident ticket)

Visit go.rutgers.edu/IDM-Support and select “IdM Support” or “RAD Support” in the Help Desk drop-down, as needed OR reach out to the OIT Help Desk.2. See note

Request service (Create a request ticket)

Submit a service request per information in the service table below.

Service nameService request
Central Authentication Service (CAS)Submit a request to integrate your service with CAS
CommunityIDSubmit a request to integrate your service with CommunityID
Duo Admin PanelSubmit a request for access to Duo Admin Panel
Duo IntegrationSubmit a request to integrate your service with Duo
Early Employee NetIDSubmit a request for an early Employee NetID
Guest Request SystemSubmit a request
GrouperSubmit a request to integrate your service with Grouper
ID CheckSubmit a request
Lightweight Directory Access Protocol (LDAP)Submit a request to integrate your service with LDAP
Mainframe/IMS/Rutadmin accessSubmit a request for access to mainframe applications
NetID Management AdminSubmit a request for access to NetID Management
Person Registry AdminSubmit a request for access to Person Registry
Rutgers Active Directory (RAD)– RAD migration request form
– RAD Admin account (elevated account)
– Service/generic account request
– General support
ShibbolethSubmit a request to integrate your service with Shibboleth
Test Accounts Submit a request for a test account

Important notes
1. Note: While the terms IDM (identity management) and IAM (identity & access management) may be used interchangeably, at Rutgers University the IDM group under OIT (Office of Information Technology) is distinct and separate from the IAM group under IPO (Institutional Planning & Operations – Public Safety). OIT-IDM provides enterprise identity and access management services and central support related to digital identities at Rutgers. IPO-IAM provides services related to physical identity and access management concerns such as building access/security and ID cards for Rutgers. Go to IPO-IAM for more info.

2. Note: Information above is intended for non-major incidents only. To report a major incident, please reach out to OIT Help Desk for IT help (call 833-OIT-HELP/833-648-4357). A major incident can be defined as an interruption, outage or other event for one or more services that causes significant impact and/or prevents essential work from being done. A major incident is typically wide spread with consequential impact.

Subscribe to an announcement list

Sign up for or manage a subscription to various identity and access management services below. These announcement lists are communications to notify service stakeholders about service outages, interruptions, or other maintenance that may impact services.

Service nameService request
CommunityIDManage subscription
GrouperManage subscription
KerberosManage subscription
Lightweight Directory Access Protocol (LDAP)Manage subscription
ShibbolethManage subscription
Central Authentication Service (CAS) announcementsManage subscription
Rutgers logo

Explore Rutgers IT

Rutgers IT News

Tech Guides

About

Feedback

Rutgers is an equal access/equal opportunity institution. Individuals with disabilities are encouraged to direct suggestions, comments, or complaints concerning any accessibility issues with Rutgers websites to accessibility@rutgers.edu or complete the Report Accessibility Barrier / Provide Feedback form.

Copyright ©2026, Rutgers, The State University of New Jersey. All rights reserved. Contact webmaster