Pre-requisite: ServiceNow orientation is a prerequisite for this course At the conclusion of this course, learners will be able to: configure the ServiceNow platform to support their work processes create, manage, and resolve an incident record in ServiceNow manage the stages and activities involved in the Knowledge Management lifecycle using ServiceNow Course length: Two hours […]
Pre-requisite: ServiceNow orientation is a prerequisite for this course At the conclusion of this course, learners will be able to: configure the ServiceNow platform to support their work processes create, manage, and resolve an incident record in ServiceNow manage the stages and activities involved in the Knowledge Management lifecycle using ServiceNow Course length: Two hours […]
At the conclusion of this course, learners will be able to: navigate the ServiceNow platform demonstrate an ability to create, search, and filter ServiceNow records perform the basic functions of the ServiceNow Knowledge module perform the basic functions of the ServiceNow Incident module Course length: One hour Course location: Webex Register
