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September 3, 2019 Resolved

Issues with onboarding devices to RUWireless

Resolved

September 3, 2019 12:20 pm

The issues with onboarding for RUWireless and RUWireless Secure have been resolved.

Identified

September 3, 2019 11:55 am

Issues with load-balancing systems related to onboarding for RUWireless and RUWireless Secure have been identified as the source of the problems with connecting new devices. OIT is working with external vendors to remedy the problems.

Update

September 3, 2019 11:25 am

Users seeking to set up new devices with RUWireless Secure may call the Help Desk for assistance at 848-445-HELP.

Investigating

September 3, 2019 10:45 am

Users trying to connect new devices to the RUWireless or RUWireless Secure networks may experience problems due to a service outage.

Additionally, Rutgers guest users may not be able to connect.

The Office of Information Technology is investigating the issue and will provide an update when more information is available.



If you are experiencing any issues not listed here, please contact the OIT Help Desk at 848-445-HELP (4357) or send a message to help@oit.rutgers.edu.

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