Enterprise Networking Incidents and Requests
Enterprise Networking (RUNet) connects the Rutgers campuses with each other and the internet. It is a critical service underlying the teaching, research, and administrative mission of the university.
Services provided:
- 24/7 monitoring of critical infrastructure
- Inside plant
- Internet connectivity and Private Peering
- IP Address Management/Hostmaster
- IP address and hostname assignment
- Subdomain creation and deletion
- DNS records administration for “rutgers.edu” domain and “rutgers.edu” subdomains
- DNS delegated administrator group registration and member updates
- DNS service delegation to authorized members of delegated administrator groups for management of DNS records in a “rutgers.edu” subdomain
- Host and subdomain name conflict escalation assistance to teams responsible for Rutgers branding and university communications
- Add or remove university DHCP service
- Network documentation services
- Network provisioning
- Network Technical Support
- Outside plant
- Port security
- RUWireless/network access
- RUWireless secure
- Departmental SSID’s
- RUHealthServices
- Guest wireless
- eduroam
- VLAN administration
Services managed by:
The Network Operation Center (NOC) provides centralized management of RUNet and support of Enterprise Network Services by monitoring the Rutgers University network health and performance.
Support
Call 848-445-7541 option 1, and follow the menu options to report a critical service outage or connect with on-call support teams.
NOC Regular Hours
Monday–Friday: 8:30 a.m.–5 p.m.
On-call hours
Monday–Friday: 5 p.m–8:30 a.m.
Saturday, Sunday
University holidays
Emergency closings
Report an incident
Call 848-445-7541 option 1, and follow the menu options to report a critical service outage or connect with on-call support teams.
Make a request
Quick Links for Network Admins
Network Admin Tools
Submit a Service Request
Network Status Dashboard (You must be on the Rutgers network or VPN to access.)
Network Service Alerts
L1-L2-L3 mapping tool
TD SwiM Tool
Cisco Prime Infrastructure for Admins (coming soon for NAC services)
DNS Infoblox Grid
WHOIS (You must be on the Rutgers network or VPN to access.)