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February 5, 2024 Resolved

Issues with the Rutgers IT Help portal

Resolved

February 6, 2024 10:00 am

The issues with the Rutgers IT Help portal have been resolved.

Update

February 5, 2024 4:42 pm

The Office of Information Technology (OIT) is implementing a fix for the issues with the Rutgers IT Help portal. Users should see a resolution of the issues by early tomorrow.

Identified

February 5, 2024 2:09 pm

The Office of Information Technology (OIT) has identified the issue impacting the Rutgers IT Help portal. IT staff are working on implementing a solution and we will provide updates as they become available.

Investigating

February 5, 2024 10:36 am

Users of the Rutgers IT Help portal may have trouble requesting services or submitting requests for help from their own department’s IT staff in the portal. Users are able to submit requests for help from the Office of Information Technology (OIT) Help Desk in the portal. OIT is investigating the issue.



If you are experiencing any issues not listed here, please contact the OIT Help Desk at 848-445-HELP (4357) or send a message to help@oit.rutgers.edu.

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