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Smartsheet

Smartsheet is a collaboration and work management software that tracks projects, manages tasks, provides reporting and dashboards, and automates workflows.

Important note
Starting December 2025, there will be changes to Smartsheet as we transition to the Advanced Work Management (AWM) licensing model. Please see below for important details.

What’s changing with Smartsheet: December 2025

The Free Unlicensed User/Collaborator role will be discontinued; users requiring more than Viewer access (including editing) must purchase a Member subscription.

Member subscriptions will cost $65/month per member; units should evaluate their usage to prepare for the transition.

Current licensed Smartsheet users have early access to premium features such as Dynamic View and Data Shuttle, which will be included in the new model.

Visit the AWM Dashboard or the transition knowledge base article for more information about each component of the new model.

Questions?

If you have specific questions for the Smartsheet team, please complete this Smartsheet survey form. Your inquiry will be directed to the Smartsheet Account Executive, Bruna O’Keefe, who can arrange a call with you and your team.

Current licensed users also have access to Smartsheet Pro Desk, where assistance can be found to help with the transition.

Additional information and resources

View the below articles in the Rutgers IT Help portal knowledge base for additional information on Smartsheet resources and the upcoming transition.

What is Smartsheet Advanced Work Management (AWM)?

Learn more about the new Smartsheet AWM model and changes to existing user roles.

AWM model

What Smartsheet help and training resources are there?

Find additional information on resources provided by Smartsheet to help with the transition.

Help and training

Will I lose access to Smartsheet on December 16th?

No, you will not lose your Smartsheet access. Learn more about how user roles will be adjusted.

Smartsheet access

How do I renew my subscription to ensure I don’t lose access?

View details on the renewal process and what to do if you no longer want a subscription.

Renewal details
View the full Smartsheet FAQ

Smartsheet Zoom webinar recordings

View the below informational webinars hosted by Smartsheet‘s Customer Success Manager, Eric LeSieur, and Account Executive, Bruna O’Keefe.

November 11, 2025

The Office of Information Technology highlighted the licensing changes that will take effect in December.

View recording

July 24, 2025

The Smartsheet team outlined upcoming licensing model changes, explain process updates for a smoother transition, and highlight new features.

View recording

April 22, 2025

The Smartsheet team shared details on upcoming licensing model changes, including guidance on Data Shuttle and setting up Dynamic View.

View recording
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