All items below have been completed.

January 2020

Configure & Test

• Continual Improvement, Service Portfolio, Knowledge

February 2020

User Acceptance

• Continual Improvement, Service Portfolio, Knowledge

Configure & Test

• Incident, Service Catalog

March 2020

Pilot Release

• Continual Improvement, Service Portfolio, Knowledge,

Configure & Test

• Incident, Service Catalog

April 2020

User Acceptance

• Incident, Service Catalog

May 2020

Pilot Release

• Incident, Service Catalog

June 2020

Pilot Release

• Incident & Service Catalog

New Unit Onboarding

• Group 1

July 2020

Process Workshops

• Change

August/ September 2020

Process Workshops

• Self-Service Portal

New Unit Onbarding

• Group 2

September 2020

Configure and Test

• Self-Service Portal & Change

October 2020

Configure & Test

• Self-Service Portal & Change

November 2020

Pilot Release

• Self-Service Portal & Change

December 2020

Pilot Release

• Self-Service Portal & Change

Spring 2021

Go Live

• Self-Service Portal & Change

New Unit Onboarding

• Groups 3 – 6