ITSM Tools Showcase
IT Service Management Tools Showcase
Register now!
Registration is now open for the ITSM Tools Showcase on Wednesday, April 8, from 10 a.m. to 3 p.m. at the Rutgers Public Safety Building, 2nd floor, 55 Paul Robeson Blvd., New Brunswick.
Registration form
Questions?
Curious about what to expect at the ITSM Tools Showcase?
What’s happening at the ITSM Tools Showcase?
Morning workshops
Configuration Management Database (CMDB)
Learn what Rutgers’ Configuration Management Database (CMDB) is and how it supports modern IT operations. This session will explain the purpose of the CMDB, the value it provides to Rutgers IT, and the progress made so far in implementing and maturing it. We will also review upcoming phases, improvements, and what to expect as the CMDB evolves.
IT Asset Management Program Update
Get the latest updates on IT Asset Management (ITAM) adoption across Rutgers. This session highlights recent improvements, new capabilities, and planned changes. Learn how the ServiceNow ITAM application provides a single platform for tracking IT hardware assets, managing their lifecycles, and understanding associated costs and risks.
Now Assist – ServiceNow’s AI Tool
What is Now Assist, and how can it support IT teams at Rutgers? This session introduces ServiceNow’s AI-powered capabilities, including generative assistance, automated task support, and productivity enhancements. We will share the adoption roadmap and answer your questions about how Now Assist fits into ITSM workflows today and in the future.
Everything You Wanted to Know About ServiceNow ITSM Applications But Haven't Yet Asked
A general Q&A session covering any questions you may have about ServiceNow’s ITSM applications. Attendees are encouraged to submit their questions during registration to help guide the conversation.
Afternoon workshops
Major Incident Management (MIM) & On‑Call Scheduling
An introduction to the Major Incident Management application in ServiceNow. Learn how MIM supports high‑priority incident coordination, including Playbooks and On‑Call Scheduling. This session covers key features that streamline communication and response efforts during major incidents.
CMDB and ITAM Q&A
A dedicated Q&A session focusing on Configuration Management Database and IT Asset Management. Bring your questions about implementation, integration, capabilities, and best practices.
ServiceNow Workspaces
Explore ServiceNow’s Workspaces, including the Service Operations Workspace and the IT Asset Management Workspace. This session introduces the features and benefits of Workspaces, demonstrating how these interfaces provide a more powerful and efficient way to manage daily operational work.
Rutgers IT Service Management is facilitated by the Rutgers Service Management Office.