IT service catalog
What is an IT service catalog?
The IT service catalog provides a single source of information about IT services.
Service catalog management
Service catalog management helps us maintain the accuracy and availability of our IT service catalog.
Primary objectives
The primary objectives of service catalog management are:
- Acquire the service definition and other information about the service from the service owner.
- Publish service catalog standards and coordinate approvals of standards.
- Production and maintenance of an accurate IT service catalog.
Benefits and value to Rutgers
- IT services and the methods to request or report issues with IT services are clearly defined.
- Provides a reliable information channel with customers, relieving IT support personnel from ad hoc information requests.
- Future services are communicated in one central location using one medium.
- IT service details are maintained in one central location.
- When linked with request fulfillment, the service catalog can be a portal for customer service requests for orderable services.
IT service catalog management practice advisory group
The service catalog practice advisory group members listed below have been assembled to collaborate and promote best practices and guidelines around management of service catalogs.
| Name | Rutgers IT organization | Rutgers IT unit represented | Group role |
|---|---|---|---|
| Tina West-Crews | Enterprise Service Delivery | OIT Help Desk | Co-Chair |
| Deborah McDaniel | Enterprise Service Delivery | OIT Service Management Office | Co-Chair |
| Eric Marshall | Office of Advanced Research Computing | Advanced Research Computing | Member |
| Timothy Divito | Camden | Camden IT | Member |
| Erin Bauzyk | Rutgers Biomedical & Health Sciences (RBHS) | Health Sciences IT | Member |
| Andre Granadeiro | Institutional Planning & Operations (IP&O) | IP&O IT | Member |
| Sabir Ahmedi | New Brunswick IT Services (NBIT) | NBIT Chancellor's Office | Member |
| David Edward | Newark | Newark IT | Member |
| Laura Zoubek | Enterprise Infrastructure | OIT Enterprise Infrastructure | Member |
| Galen Work | Finance and Administration | OIT Finance and Administration | Member |
| Stan Kolasa | Enterprise Application Services | OIT Messaging and Collaboration Services | Member |
| David Motovidlak | School of Arts and Sciences (SAS) | SAS IT | Member |