IT knowledge management
Knowledge Management
Knowledge Management is the process of gathering, analyzing, storing, and sharing knowledge and information within the IT organization.
Primary objectives
The primary objectives of knowledge management are:
- Ensure reliable and accurate information is available for an IT service throughout its life cycle.
- Maintain a Service Knowledge Management System (SKMS) that serves as a central repository for the data, information, and knowledge that the IT organization needs to manage the life cycle of IT services.
Benefits and value to Rutgers
- Achieve faster incident resolution
- Lower the risk associated with changes
- Increase the quality of IT services by establishing customer expectations for repeatable events
- Reduce and eliminate mistakes and re-work
Contact us
To learn more or onboard to the Knowlege Management process, email us at smo-support@oit.rutgers.edu.