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Rutgers IT Help portal communications toolkit

The Rutgers IT Help portal is a self-service portal designed for faculty, staff, and students who require tech help and support for various IT services at Rutgers.

Document templates

Email template for units/departments not onboarded to the portal

This template email is designed for units/departments who have not been onboarded to the portal yet and can be customized by IT staff members to share with their communities.

Email template for units/departments with portal access

This template email is designed for units/departments who currently have access to the portal and can be customized by IT staff members to share with their communities.

Description for e-newsletters

This is a brief description about the Rutgers IT Help portal for your department/unit’s e-newsletter.

More resources

Talking points

Rutgers IT Help portal talking points are available for IT staff to review and use to answer any questions from their communities.

Quick guide

A quick guide to the Rutgers IT Help portal is also available for IT staff to share with their communities.

Screenshots to share