Resolved

OIT has implemented a fix to resolve the passcode issue on mobile devices. This fix will take 24-48 hours to reach all affected users.

If you changed your passcode already, you can leave it as is. If you prefer a simpler or different passcode, you can wait 48 hours and then use your device’s settings to change your passcode. If you have issues doing so after 48 hours, please contact your local Office of Information Technology Help Desk after this weekend for assistance.

Also note that if you continue to see a prompt on your mobile device to change your passcode, select “not now” until no longer prompted to change your passcode.

Update

The Office of Information Technology is working to remedy the issue that caused some Rutgers employees to see a prompt today to change their mobile device passcodes. Please note if you saw this prompt on your mobile device and set a new passcode, you can continue using it– it is secure and valid. OIT will provide another update with additional details once the changes have been made.

Investigating

Rutgers employees in some departments may have been prompted to change the mobile device passcodes on their phones or other mobile devices earlier today. If you were asked to set a new passcode, you can continue using it–it remains secure and valid.

This issue primarily affects employees using Microsoft’s Intune Company Portal (Comp Portal) app, which provides access to Rutgers Connect/Microsoft 365 for email and calendars. Not all employees using Intune were impacted. The Office of Information Technology is investigating and will share updates as they become available.