Identity Management Support
The Identity Management (IdM) team provides enterprise services and technical support related to identity and access management (IAM) at Rutgers University.The Identity Management (IdM) team provides enterprise services and technical support relating to identity and access management (IAM) at Rutgers University. 1. See note
To obtain IDM support for help with IDM related services, one can report an incident or submit a request, as follows below.
Report an issue (create an incident ticket)
Go to go.rutgers.edu/IDM-Support and select “IDM Support” or “RAD Support” in the Help Desk drop-down, as needed OR reach out to OIT Help Desk. 2. See note
Request service (create a request ticket)
Submit a service request per information in the service table below.
| Service name | Service request |
|---|---|
| Central Authentication Service (CAS) | Submit a request to integrate your service with CAS |
| CommunityID | Submit a request to integrate your service with CommunityID |
| Duo Admin Panel | Submit a request for access to Duo Admin Panel |
| Duo Integration | Submit a request to integrate your service with Duo |
| Early Employee NetID | Submit a request for an early Employee NetID |
| Guest Request System | Submit a request |
| Grouper | Submit a request to integrate your service with Grouper |
| ID Check | Submit a request |
| Lightweight Directory Access Protocol (LDAP) | Submit a request to integrate your service with LDAP |
| Mainframe/IMS/Rutadmin access | Submit a request for access to mainframe applications |
| NetID Management Admin | Submit a request for access to NetID Management |
| Person Registry Admin | Submit a request for access to Person Registry |
| Rutgers Active Directory (RAD) | |
| Shibboleth | Submit a request to integrate your service with Shibboleth |
| Test Accounts | Submit a request for a test account |
1. Note: While the terms IDM (identity management) and IAM (identity & access management) may be used interchangeably, at Rutgers University the IDM group under OIT (Office of Information Technology) is distinct and separate from the IAM group under IPO (Institutional Planning & Operations – Public Safety). OIT-IDM provides enterprise identity and access management services and central support related to digital identities at Rutgers. IPO-IAM provides services related to physical identity and access management concerns such as building access/security and ID cards for Rutgers. Go to IPO-IAM for more info.
2. Note: Information above is intended for non-major incidents only. To report a major incident, please reach out to OIT Help Desk for IT help (call 833-OIT-HELP/833-648-4357). A major incident can be defined as an interruption, outage or other event for one or more services that causes significant impact and/or prevents essential work from being done. A major incident is typically wide spread with consequential impact.
Subscribe to an announcement list
Sign up for or manage a subscription to various identity and access management services below. These announcement lists are communications to notify service stakeholders about service outages, interruptions, or other maintenance that may impact services.