The Identity Management (IdM) team provides enterprise services and technical support relating to identity and access management (IAM) at Rutgers University. ^{1. See note}

To obtain IDM support for help with IDM related services, one can report an incident or submit a request, as follows below.

• Report an issue (create an incident ticket):
  • Go to go.rutgers.edu/IDM-Support and select “IDM Support” or “RAD Support” in the Help Desk drop-down, as needed OR reach out to OIT Help Desk. ^{2. See note}
• Request service (create a request ticket):
  • Submit a service request per information in the service table below.

1. Note: With regard to physical identity and access management (PIAM) concerns such as building access/security and ID cards, please reach out to Institutional Planning & Operations (IPO) – Public Safety.

2. Note: Information above is intended for non-major incidents only. To report a major incident, please reach out to OIT Help Desk for IT help (call 833-OIT-HELP/833-648-4357). A major incident can be defined as an interruption, outage or other event for one or more services that causes significant impact and/or prevents essential work from being done. A major incident is typically wide spread with consequential impact.

Subscribe to an announcement list

Sign up for or manage a subscription to various identity and access management services below. These announcement lists are communications to notify service stakeholders about service outages, interruptions, or other maintenance that may impact services.