RUWare for Rutgers Health and Rutgers–Newark
RUWare is the procurement department that provides consulting services, procurement assistance, and follow-up on tech purchases for Rutgers Health and Rutgers–Newark. Faculty/staff Rutgers Health and Rutgers–Newark purchases must be made via RUWare.
Purchasing process
Follow these steps to request a computer hardware. For mobile devices, visit our mobile device purchasing site.
Step 1
Need a quote? Fill out the RUWare Quote Request form, and email it to RUWare@oit.rutgers.edu. If possible, try to include part number/information that is needed.
Step 2
RUWare receives your request and RUWare staff searches for the most cost efficient price from RU approved vendors. Then, you are provided with a quote.
Step 3
Once you receive a quote, obtain appropriate signatures for approval and provide Chart of Accounts/GL String or Project String.
University Hospital: Provide Banner index number and also provide a detailed justification for purchase in quote before returning.*
Step 4
Submit completed quotes back to RUWare at RUware@oit.rutgers.edu.
Step 5
RUWare will then process the order in Marketplace, obtain internal approval, and provide you with the requisition number.
Purchase order conversion: once a PO is sent to the vendor, the vendor will start to process the order and provide shipping details.
Step 6
Delivery: In the event products are received and need to be returned/exchanged, send RUWare a request for a return merchandise authorization (RMA). We will work with the vendor on retuning your products.
Contact RUWare
Phone: 973-972-3216
Email: ruware@oit.rutgers.edu
Address: 30 Bergen Street, ADMC-4, Room 492, Newark, NJ 07107
*Please note that Apple sales are final. For other RMA requests, the vendor may charge a restocking fee (depending on the circumstance).