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Annual Review 2019-2020

Rutgers IT by the numbers

Rutgers IT’s impact stretches across the university, providing thousands with tech support, ensuring wireless connections from campus to campus, and supplying resources to work digitally.


one toll-free number, for all of Rutgers, to get your questions answered

24 x 7 x 365

call us, email, or visit our Help and Support webpage

Help Desk tech support

Whether you’re on or off campus, the OIT Help Desk is available to help with anything tech-related from resetting your password to helping you with your Rutgers email. Need to know more about Rutgers’ web conferencing tools, antivirus software options, or storage capabilities? We’ve got you covered.

phone calls answered


average wait time of phone call

emails answered


satisfaction rating

Connecting Rutgers
today and tomorrow

Research, virtual instruction, web conferencing, email, instant messaging – our network is essential to almost everything we do at Rutgers. And with a new 10-year network master plan in place, it’s going to get even stronger.

Owned and leased buildings

square feet of real estate utilized

miles of individual fibers

wireless access points

devices onboarded to RUWireless

average daily device count for RUWireless

bytes of typical monthly Internet traffic

The increasingly digital workplace

Innovative tools powered by IT solutions and staff have been making an impact for years at Rutgers, and even more so with the sudden switch to remote. Official documents can be signed. Millions of files can be stored. Cloud-based platforms allow for easy collaboration. And it can all be done digitally.

documents sent via DocuSign's e-signature platform

centrally managed computers at Rutgers

university websites hosted in the cloud with Pantheon

pages processed with the Perceptive Content document management platform

registered users of the Tableau analytics tool for data visualization

workstations migrated to Rutgers Active Directory (RAD), a tool to ease collaboration by simplifying access to networked IT resources

Staying connected
in the Cloud

Rutgers’ official email systems – Rutgers Connect and ScarletMail – offer students, staff, and faculty a quick and secure way to communicate, and cloud capabilities provide the necessary tools for learning and collaboration.

Rutgers Connect accounts

ScarletMail accounts

email storage in Rutgers Connect

ScarletMail messages handled per week

files updated, created, or read per day on OneDrive

Rutgers Connect email messages handled per day

ScarletApps storage for Google Drive, email and photos

users on Skype and Teams each day

meetings in Skype and Teams

Skype and Teams peer-to-peer collaborations

files on SharePoint sites

minutes of Webex meetings

Webex meetings hosted

participants in Webex meetings

Welcome to your virtual office

The transition to remote has required effective, easy-to-use technologies, and Rutgers has provided the tools to make this happen. The need for Zoom and Webex meetings, SharePoint sites, and Microsoft Teams and Skype collaboration increased as much as 30 times from last year.