Rutgers.eduAnnual Review 2019-2020
Rutgers IT by the numbers
Rutgers IT’s impact stretches across the university, providing thousands with tech support, ensuring wireless connections from campus to campus, and supplying resources to work digitally.
833-OIT-HELP
one toll-free number, for all of Rutgers, to get your questions answered
24 x 7 x 365
call us, email help@oit.rutgers.edu, or visit our Help and Support webpage
Help Desk tech support
Whether you’re on or off campus, the OIT Help Desk is available to help with anything tech-related from resetting your password to helping you with your Rutgers email. Need to know more about Rutgers’ web conferencing tools, antivirus software options, or storage capabilities? We’ve got you covered.
phone calls answered
0:00:57
average wait time of phone call
emails answered
%
satisfaction rating
Connecting Rutgers
today and tomorrow
Research, virtual instruction, web conferencing, email, instant messaging – our network is essential to almost everything we do at Rutgers. And with a new 10-year network master plan in place, it’s going to get even stronger.
Owned and leased buildings
square feet of real estate utilized
miles of individual fibers
wireless access points
devices onboarded to RUWireless
average daily device count for RUWireless
bytes of typical monthly Internet traffic
The increasingly digital workplace
Innovative tools powered by IT solutions and staff have been making an impact for years at Rutgers, and even more so with the sudden switch to remote. Official documents can be signed. Millions of files can be stored. Cloud-based platforms allow for easy collaboration. And it can all be done digitally.
documents sent via DocuSign's e-signature platform
centrally managed computers at Rutgers
university websites hosted in the cloud with Pantheon
pages processed with the Perceptive Content document management platform
registered users of the Tableau analytics tool for data visualization
workstations migrated to Rutgers Active Directory (RAD), a tool to ease collaboration by simplifying access to networked IT resources
Staying connected
in the Cloud
Rutgers’ official email systems – Rutgers Connect and ScarletMail – offer students, staff, and faculty a quick and secure way to communicate, and cloud capabilities provide the necessary tools for learning and collaboration.
Rutgers Connect accounts
ScarletMail accounts
email storage in Rutgers Connect
ScarletMail messages handled per week
files updated, created, or read per day on OneDrive
Rutgers Connect email messages handled per day
ScarletApps storage for Google Drive, email and photos
users on Skype and Teams each day
meetings in Skype and Teams
Skype and Teams peer-to-peer collaborations
files on SharePoint sites
minutes of Webex meetings
Webex meetings hosted
participants in Webex meetings
Welcome to your virtual office
The transition to remote has required effective, easy-to-use technologies, and Rutgers has provided the tools to make this happen. The need for Zoom and Webex meetings, SharePoint sites, and Microsoft Teams and Skype collaboration increased as much as 30 times from last year.