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June 9, 2024 Resolved

Rutgers services unavailable due to database issues

Resolved

June 9, 2024 2:11 pm

The main Rutgers systems affected by this morning’s database issues have been restored and are now operational. This includes Employee Self-Service (PeopleSoft) and Banner (student information systems for Rutgers Health schools). OIT will continue to monitor the situation and work on addressing any back-end technical work related to the issues. If you encounter issues or have questions, please reach out to the Office of Information Technology Help Desk.

Update

June 9, 2024 12:09 pm

Technical teams have restored most of the systems that were unavailable due to this morning’s outage, including Degree Navigator and OneStop. Banner and PeopleSoft are still unavailable, and teams are currently working on a solution for those systems.

Identified

June 9, 2024 11:56 am

OIT technical teams have identified the underlying cause of today’s technical issues and are working on a solution.

Investigating

June 9, 2024 10:37 am

A number of Rutgers services, including OneStop and Degree Navigator, are unavailable due to database issues. OIT is investigating.

Some systems related to these areas or applications may also be unavailable::

  • Banner
  • Student financial and administrative systems, such as Transcript, Term Bill, Rosters, and Web Registration
  • PeopleSoft
  • Admissions
  • Libraries


If you are experiencing any issues not listed here, please contact the OIT Help Desk at 848-445-HELP (4357) or send a message to help@oit.rutgers.edu.

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