Skip to main content
November 9, 2023 Resolved

Issues with ServiceNow platform

Resolved

November 9, 2023 1:53 pm

The issues with the ServiceNow platform have been resolved. If you have any questions or concerns, please contact your local Office of Information Technology Help Desk.

Update

November 9, 2023 1:42 pm

ServiceNow has provided a fix to help resolve the issues with the Rutgers ServiceNow platform. Users may start to see improvement when using the Rutgers IT Help portal, the OneSource self-service portal for HR, and other systems. OIT will continue to provide additional updates including when the ServiceNow issue is officially resolved.

Update

November 9, 2023 1:02 pm

ServiceNow has shared that there is a network issue that is impacting the Rutgers ServiceNow platform, which includes the Rutgers IT Help portal, the OneSource self-service portal for HR, and other systems. ServiceNow reported that they are working to properly diagnose and resolve the issue. OIT will provide updates as soon as possible. 

Investigating

November 9, 2023 11:56 am

Users are reporting issues with the ServiceNow platform that is used at the university for the Rutgers IT Help portal, the OneSource self-service portal for HR, and other systems. The Office of Information Technology is investigating.



If you are experiencing any issues not listed here, please contact the OIT Help Desk at 848-445-HELP (4357) or send a message to help@oit.rutgers.edu.

← Back to Current Alerts & Notices