Resolved

Microsoft has made changes to the technical infrastructure used by Rutgers Connect (Office 365) to fix the underlying issues with access to Rutgers Connect on mobile devices. These changes by Microsoft may require you to re-establish access to Rutgers Connect on your mobile devices, especially those using iOS (iPads and iPhones).

If you do not currently have access to Rutgers Connect on your mobile devices, please follow these instructions to fix the issue:

Option 1 (enter password when prompted)
If you’re prompted for your Rutgers Connect password, enter your password. This should resolve the issue.

Option 2 (use Comp Portal)
If you are not prompted to enter your password (or if doing so does not solve the issue), follow these steps:
– Open the Company Portal app (Comp Portal) on your device. This is an app allowing for Rutgers Connect access on mobile devices.
– Select Devices and then select the device you want to update.
– Select Check Settings.
– This should re-establish your access to Rutgers Connect.

If you do not have access to Rutgers Connect after following the steps above, please contact your department’s IT staff or reach out to your local Office of Information Technology Help Desk for assistance.

Thank you for your patience with this issue.

Update

Microsoft is working to resolve continuing issues with Rutgers Connect (Office 365) and mobile devices. As part of Microsoft’s efforts to remedy the underlying technical issues, users may experience problems accessing Rutgers Connect on mobile devices—even if those problems were fixed yesterday.

The Office of Information Technology is working with Microsoft to determine a reliable solution to this problem.

Once we have more details, we will share them with you.

Thank you for your patience as we work through these issues.

Identified

Access to Rutgers Connect email, calendar, and contacts on mobile devices was removed overnight for many users. The issue primarily affects those using iOS devices. Microsoft has identified this as a known issue with Office 365.

You can fix the issue by following the instructions below.

We apologize for any inconvenience this has caused.

For iOS Devices:

• Open the Company Portal app (Comp Portal) on your device. This is an app allowing for Rutgers Connect access on mobile devices.
• When prompted, re-enter your Rutgers Connect password.
• If re-entering your password does not fix the issue, please visit Settings > Passwords & Accounts and re-enter your Rutgers Connect credentials.

If the Company Portal app is reporting that your device is out of compliance, but you have followed all the steps above, please allow time for the new settings to propagate.

If these instructions do not resolve the issue, you can remove your Rutgers Connect account from your device and re-add it.

For Android Devices:

In most cases, the issue can be resolved with Android devices by entering your Rutgers Connect password when prompted.

Questions and Further Assistance:

If you have questions or require assistance, please contact your department’s IT staff or reach out to your local Office of Information Technology Help Desk.

Investigating

The Office of Information Technology is investigating reports of Rutgers Connect accounts (calendars, email) being removed from iOS devices overnight.

We will report back with more information once it is available.