Removing and re-adding Mobile Device Management on iOS devices


  1. Open the Intune Company Portal app on your iOS device. Select the "..." icon located on the main screen.

         Intune company portal

  2. Select Remove Device.

         remove device from company portal

  3. Select Remove.

         confirm removing device from company portal

  4. On the bottom right-hand side of the screen, select More. Then select the Sign Out option.

         sign out of company portal

  5. The Intune Company Portal App will then prompt you to Sign In. Select Sign In.

         sign into Intune company portal

  6. You should be prompted with the option to re-login with your Rutgers Connect account. If your Rutgers Connect account is presented, please select it. If you do not see an account listed, select the option to Sign in with another account.

         select account to sign into company portal

  7. After selecting your account, select Continue.

         select account to sign into company portal

  8. Select Begin.

         begin setting up management profile on mobile device

  9. Select Continue.

         Rutgers permissions and access on management profile

  10. Select Continue.

         procedure to set up management profile

  11. Manually navigate to the Profiles section of the Settings app (Settings > General > Profiles) and select Install.

         Install management profile on mobile device

  12. Enter your device password.

         enter mobile password to continue management profile installation

  13. Accept the root certificate by selecting Install.

         Confirm installing management profile

  14. Select Trust.

         Trusting remote management to install profile

  15. Select Done.

         Management profile installed

  16. Your device will require the following page to be opened. Please select Open.

         Open company portal

  17. The Intune Company Portal App will confirm your device is in compliance. If there are settings without a green checkmark, select the outstanding setting to have it updated to our compliance standards. When all settings have a green checkmark, select Done.

         Finished setup of management profile

  18. Open your preferred mail client on your device. You should be prompted to enter in your credentials for your Rutgers Connect account.