Tech support anywhere, anytime. That’s the Office of Information Technology (OIT) Help Desk’s user-first mindset. Now, in addition to phone calls, email, walk-in hours, and self-service documentation, a new live chat feature is available on the Rutgers IT Help portal, allowing Rutgers users to message with IT staff directly about their tech issues.
“We are excited to offer live chat with the goal of enhancing the overall IT support experience for the Rutgers community,” said Ana Verma, director in the Office of Information Technology. “This is another way for the Help Desk to meet faculty, staff, and students where they are in real-time when it comes to their tech needs.”
Using live chat is a flexible and convenient way to seek assistance, while complementing existing tech support options. Please note that to use the live chat feature, users must be logged into the Rutgers IT Help portal; therefore, it can’t be used for password resets or other password-related issues.
Here are reminders of all the ways you can contact the OIT Help Desk with tech-related questions throughout the semester:
- Call – 833-OIT-HELP
- Email – help@oit.rutgers.edu
- IT Help portal – Explore the new live chat feature and/or how-to articles and FAQs
- In-person – View walk-in hours at your local OIT Help Desk or computer lab
This story was originally published on September 18, 2025.
Tags: help and support, OIT Help Desk