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Annual Review 2020-2021

Rutgers IT by the numbers

Rutgers IT’s impact stretches across the university, providing thousands with tech support, ensuring wireless connections from campus to campus, and supplying resources to work anywhere, anytime.

Connecting Rutgers
today and tomorrow

The Rutgers network brings students, staff, and faculty the connectivity needed to research, web conference, instruct, collaborate, and more. With the 10-year network master plan, the university is charting a course toward even more extensive wireless access and a powerful, resilient network for the innovations of the future.

owned and leased buildings

square feet of real estate

miles of individual fibers

wireless access points

devices onboarded to RUWireless

average daily devices connected to RUWireless

bytes of typical monthly Internet traffic


one toll-free number, for all of Rutgers, to get your questions answered

24 x 7 x 365

call us, email, or visit

Help Desk tech support

By phone, email, or even remote session, the OIT Help Desk is available to support any of your tech-related needs. Need help resetting your NetID password? Have a question about services like ScarletApps, Microsoft Teams, or Zoom? Experiencing issues with Canvas, Rutgers Connect, or other university tools? The Help Desk has you covered.

phone calls answered


remote support sessions via BeyondTrust

emails answered


satisfaction rating

Staying connected
in the cloud

Email systems go beyond just plain email. The official Rutgers services, Rutgers Connect and ScarletApps, provide collaboration tools like file storage, calendaring, and more for students, staff, and faculty to have what they need for secure communication.

Rutgers Connect email accounts

email storage in Rutgers Connect

ScarletMail messages handled per week

files on SharePoint sites

Box users

Rutgers Connect email messages handled per day

ScarletMail accounts

ScarletApps storage for Google Drive, email and photos

files updated, created, or read per day on OneDrive

data stored in Box

The increasingly digital workplace

The remote world called for greater capabilities in the digital space, and Rutgers was able to provide that with tools that enabled signing documents electronically, collaborating seamlessly in the cloud, storing files online, and other innovative work functions.

documents sent via DocuSign's e-signature platform

registered users of the Tableau analytics tool for data visualization

university websites hosted in the cloud with Pantheon

pages processed with the Perceptive Content document management platform

centrally managed computers at Rutgers

workstations migrated to Rutgers Active Directory (RAD), a tool to ease collaboration by simplifying access to networked IT resources

Sites@Rutgers sites provisioned

messages processed/sent out through Mailman

Mailman mailing lists

unique visitors per month at Sites@Rutgers sites