Resolved

Printing has been restored for the virtual computer labs at New Brunswick, Newark, and Camden. Most other university-operated print services have also been restored. The Office of Information Technology is continuing to monitor the situation. If you have any questions, please contact your local IT support staff about the status of your unit’s printing, or reach out to the OIT Help Desk.

Update

OIT continues to work on restoring print services across the university. Rutgers departments are also working on installing patches and reenabling their printing services. If you have any questions, please contact your local IT support staff about the status of your unit’s printing, or reach out to the OIT Help Desk.

Update

Printing has been restored in the New Brunswick virtual labs and curbside printing has also been reenabled in New Brunswick. Departments across the university are continuing to install patches and reenable printing services. We will provide another update tomorrow. If you have any questions, please contact your local IT support staff about the status of your unit’s printing, or reach out to the OIT Help Desk.

Update

The university continues to work to restore printing and address issues stemming from the Microsoft printing vulnerability. Printing services have been restored at all Rutgers Libraries and IT staff are currently working restoring printing for virtual computer labs. Departments across the university continue to install patches and reenable printing services. If you have any questions, please contact your local IT support staff about the status of your unit’s printing, or reach out to the OIT Help Desk.

Update

Printing services have been restored at Alexander Library in New Brunswick, Robeson Library in Camden, and Dana Library in Newark, but they remain unavailable at virtual computer labs. Departments across the university continue to install patches and reenable printing services. Please contact your local IT support staff about the status of your unit’s printing.

Update

Print services are in the process of being restored across the university. OIT is working diligently to implement the remaining security patches and reenable printing in all areas. If you have any questions or would like additional information, please contact your departmental IT staff or the Office of Information Technology Help Desk.

Update

OIT has implemented the necessary security patches and upgraded our computers and servers. We are continuing to test and hope to restore university-operated print services throughout the day. We will provide another update later today and are hopeful that print services will be restored at that time, or shortly thereafter.

Update

Microsoft is continuing to release updates for this security vulnerability issue. OIT is working diligently on implementing the various security patches on a large number of computers and servers. We will provide another update on the status of our university-operated print services tomorrow morning.

Update

The Office of Information Technology is working on implementing various security patches released by Microsoft. This update process needs to be performed on a large number of computers and servers and will take some time to complete. We will continue to provide updates on the status of our university-operated print services as they become available.

Update

Microsoft has begun to roll out updates for this vulnerability. We will continue to monitor the situation and let you know as soon as the relevant updates are released for our university-operated print services.

Update

University-operated print services are still offline as Rutgers Office of Information Technology waits for Microsoft to fix the security vulnerability issue in their operating system. We are continuing to monitor the situation and will post another update tomorrow morning.

For more information about the printing outage, please visit this FAQ. If you have further questions, please contact the Office of Information Technology Help Desk.

Update

Update

Microsoft has yet to release any patch for the security vulnerability in its Windows printing software, and it seems unlikely to do so before July 7. The severity of the vulnerability prevents us from safely restoring printer functionality until the flaw can be mitigated. The Office of Information Technology is testing workarounds, which may be deployed at specific Rutgers locations or departments.

Updates will be posted as soon as they become available.

For more information about the printing outage—including information about emergency workarounds—please visit this FAQ. If you have further questions, please contact the Office of Information Technology Help Desk.

Update

OIT continues to investigate the current printing issues, which were caused by a vulnerability in Microsoft software. This vulnerability could potentially have data security implications, which is why we’ve taken this aggressive action. We will provide another update on our progress as soon as possible.

Identified

Due to technical issues, university-operated print services are temporarily unavailable. This affects Rutgers computers labs and departments using the PaperCut printing system, including curbside printing available at some labs.

The Office of Information Technology is working to address the issue and will provide updates when available. If you have questions, please contact the Office of Information Technology Help Desk.