Skip to main content

Enterprise Service Delivery

Enterprise Service Delivery (ESD) coordinates IT support services for the university. It provides Rutgers students, staff, and faculty with access to the technology required to learn, study and get work done. It also provides the support needed to get the most out of the available technology resources.

About our organization, services, and units

Academic Technologies

OIT provides and supports enterprise-wide academic technologies for use in teaching and learning and facilitates collaboration across distributed instructional technology groups. ESD coordinates the adoption, implementation and support of various academic technologies across the university.

Computer Labs

OIT Computer Labs provide walk-in IT support as well as access to PCs, Macs, printing, and a wide range of software applications for educational use—in both physical and virtual labs.

Departmental Support

ESD provides technical support services to augment the local support services provided by distributed IT staff across the university.

Enterprise Device Management

Remote device management and support tools are provided on an enterprise-scale as a support platform for the university. ESD manages unmanaged devices centrally and distributes management capabilities out to the IT staff in units across the university.

Office of IT Accessibility

The Office of IT Accessibility provides training, resources, and services to assist Rutgers community members in ensuring that IT systems, applications, sites, and digital content are accessible to all.

IT Communications

IT Communications tells the Rutgers IT story by sharing news and information about IT projects and initiatives.

IT Service Management

The Rutgers Service Management Office provides consulting, training, and support for Rutgers IT units adopting IT Service Management best practices by helping units define services and standards and efficiently utilizing knowledge management, incident management, ticketing, and change management.

OIT Help Desk

The OIT Help Desk provides support for all OIT and education technology services via email, phone, or in person. The OIT Help Desk also coordinates the activities of help desks at all four of the universities that comprise Rutgers, The State University of New Jersey.

Print Management

Federated printing services are provided by ESD at OIT Computer Labs and in various departments across Rutgers University.

Rutgers–Camden IT

This unit provides information technology services and support for the Rutgers University–Camden community.

Rutgers–Newark IT

This unit delivers enterprise IT resources for faculty, staff, and students at Rutgers University–Newark.


This unit leverages procurement expertise, IT resources, and vendor relationships to provide sourcing and consulting for IT purchases, including IT hardware, software, and cell phones.

University Software Portal

The software portal features a variety of applications, including Adobe Creative Cloud, Qualtrics, Microsoft Office, and more, that are available to Rutgers students, faculty, and staff. These software packages are typically made available at no additional cost, or at greatly reduced cost.

Enterprise Service Delivery Leadership

William Lansbury

Frank Reda

Associate Vice President of Enterprise Service Delivery and Deputy CIO

Frank has served at Rutgers in various technical and leadership roles. Frank currently provides university-wide coordination of IT support services for the central Office of Information Technology. His responsibilities include strategic planning, budget planning and management, enterprise device management, IT service management, software licensing, communications, academic technology coordination and IT accessibility. Frank currently serves as the Deputy CIO of the University./span>

Email Frank Reda