The following email announcement was sent to Rutgers students, faculty, and staff on Sept. 22, 2025.
To strengthen cybersecurity at Rutgers, the university is updating how the Duo Mobile app is used to log in to university systems, starting on October 7.
Instead of tapping the green “Approve” button in the Duo app, you will now be asked to enter a three-digit code that appears in your web browser. This extra step, called Verified Duo Push, helps prevent cybercriminals from tricking people into approving fraudulent login attempts.
You will still use the same Duo Mobile app—no new download is required. The app will also show the time and location of the login attempt so you can confirm it’s really you.
Where you’ll see this change
Most Rutgers systems that use a web-based login, including Canvas, myRutgers, Rutgers Connect, ScarletMail, Zoom, and many others, will require the three-digit code starting October 7. Note that if you selected “Yes, this is my device” during a recent login, you may not need to use Verified Duo Push right away.
Learn more and get help
Please reference the following help articles for screenshots and other details about Verified Duo Push:
If you have specific questions or need assistance, please contact your department’s IT staff or your local Office of Information Technology Help Desk.
Thank you for helping to keep Rutgers secure.
Guy J. Albertini
Chief Information Security Officer
Information Security Office, Office of Information Technology
Ellen C. Law
Vice President
Enterprise Applications and Research Computing, Office of Information Technology