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Rutgers IT Help portal tailors tech support for the university community

With the official launch of the Rutgers IT Help portal, students, faculty, and staff can take IT help into their own hands with a new, robust self-service system. Now users can get technology support and find answers to their IT questions within seconds through a portal that is responsive and tailored to individual needs.

The Rutgers IT Help portal is available anywhere, at any time, on any device. It offers a variety of resources including a knowledge base where you can find answers to tech questions on your own, forms for technology service requests, and the ability to submit and track your IT issues to resolution.

“The Rutgers IT Help portal takes technical support at Rutgers to a new level,” said Keri Budnovitch, executive director, Office of Information Technology. “It was designed to make things easier for members of the Rutgers community looking to solve issues with the technology that’s so crucial to the work of this university.”

Self-help solutions
Whether you’re a student who is running into Wi-Fi issues during a late-night study session, or a faculty member trying to set up a new device before a Zoom meeting, the help portal offers access to hundreds of how-to articles and answers to frequently asked questions with just the click of a button. All you must do is type your inquiry into the search bar or use the “Find Answers” feature to explore most viewed or most useful articles.

Requesting a technology service
The Rutgers IT Help portal also caters to various technology service request needs. From go.rutgers.edu (Rutgers URL shortener) to access to software requests, you can complete a request form that goes straight to your IT support contact or the OIT Help Desk. From there, an IT support representative will contact you through the portal’s messaging system with the next steps.

Reporting an issue
If you can’t find a solution to your problem through the knowledge base, you can report an issue through a separate submission form (also found on the homepage, under “Report an Issue”). An IT support contact will provide answers tailored to your specific needs as outlined in the issue submission form.

Tracking services in “My Items”
In your user profile, you can track your IT support tickets under the “My Items” section. There, services requests and incidents are neatly organized under “My Incidents” and “My Requests.” Even when problems have been solved and equipment or software has been delivered, the help portal stores your user history for you, ensuring that no request gets lost.

Additional resources
While the Rutgers IT Help portal is the one-stop shop for tech support at Rutgers, it also directs users to additional IT resources. From how to access the University Software Portal to looking up the closest computer lab to browsing security software guides, the Rutgers IT website is available for all things tech at Rutgers.

For more information on the Rutgers IT Help portal, please visit the Rutgers IT Help portal webpage.

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