Resolved

The issues with the ServiceNow platform have been resolved. If you have any questions or concerns, please contact your local Office of Information Technology Help Desk.

Update

ServiceNow has provided a fix to help resolve the issues with the Rutgers ServiceNow platform. Users may start to see improvement when using the Rutgers IT Help portal, the OneSource self-service portal for HR, and other systems. OIT will continue to provide additional updates including when the ServiceNow issue is officially resolved.

Update

ServiceNow has shared that there is a network issue that is impacting the Rutgers ServiceNow platform, which includes the Rutgers IT Help portal, the OneSource self-service portal for HR, and other systems. ServiceNow reported that they are working to properly diagnose and resolve the issue. OIT will provide updates as soon as possible. 

Investigating

Users are reporting issues with the ServiceNow platform that is used at the university for the Rutgers IT Help portal, the OneSource self-service portal for HR, and other systems. The Office of Information Technology is investigating.