Zoom migration process


The OIT Help Desk is happy to assist you with transitioning your Zoom account into the Rutgers Zoom instance.

First, please contact the Help Desk to request an invitation.

After you have submitted a request, the Help Desk will invite you to the Rutgers Zoom instance.

You will receive an invitation similar to the example below:

 

    An example of a Zoom invitation.

After selecting Approve the Request, you will be asked to log into your Zoom account.

Free Accounts

If you have a free account, please select I Acknowledge and Switch.

 

    The Zoom invitation acceptance acknowledgement page.

Paid Accounts

If you have a paid account, you will see an additional screen - please select Join the Account if you are ready to join the Rutgers instance.

 

Options for joining an invited Zoom account.

 

If you are the account owner for a paid account, you should then see your account balance. When asked how to refund the balance, please select Refund to me.

 

The account balance displayed for a paid Zoom account.

 

You will then see a screen stating your account is being switched:

 

Dialogue confirming the Zoom account migration.

 

This is followed by a screen stating your account has been moved:

 

Confirmation of a successful Zoom account migration.

After you have accepted the invitation, the Help Desk will have to enable your account. You can contact the Help Desk to have your account enabled once you have accepted the invite.