{"id":649,"date":"2019-06-13T10:53:56","date_gmt":"2019-06-13T15:53:56","guid":{"rendered":"https:\/\/it.rutgers.edu\/voice-services\/?page_id=649"},"modified":"2026-06-10T10:27:55","modified_gmt":"2026-06-10T15:27:55","slug":"home-it-communications","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/voice\/","title":{"rendered":"Voice Services"},"content":{"rendered":"
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Voice Services<\/h1>\n\n<\/div>\n\t\t\t\t

Rutgers offers comprehensive telephony services, providing employees with desk phone and softphone options equipped with voicemail and the ability to make and receive calls both within and outside the Rutgers community.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n<\/div>\n\n <\/section>\n\n\n

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Phone options at Rutgers<\/h2>\n \n \n <\/div>\n\n
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\n Desk phones <\/h3>\n <\/div>\n \n \n\n
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Cisco desk phones are available with voicemail, call forwarding, campus dialing, and more.\u00a0Read more about desk phone features.<\/strong><\/a><\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n

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\n Webex Softphone <\/h3>\n <\/div>\n \n \n\n
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A software-based phone that uses your computer or mobile device to make and receive calls over the internet.\u00a0Visit the Rutgers IT Help portal for more information.<\/strong><\/a><\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n

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\n Microsoft Teams phone <\/h3>\n <\/div>\n \n \n\n
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Purchase a license that enables the Microsoft Teams app on your computer or mobile device to make and receive calls external to the Rutgers community.\u00a0Learn more and request MS Teams phone.<\/strong><\/a><\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n \n \n <\/div>\n\n <\/div>\n\n<\/div>\n\n <\/section>\n\n\n

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Help with desk phone features<\/h2>\n \n
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The following materials are available at the Knowledge Base within the\u00a0Rutgers IT Help portal.<\/strong><\/a><\/p>\n <\/div>\n \n <\/div>\n\n

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\n Desk phones <\/h3>\n <\/div>\n \n
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Watch self-guided training videos for Cisco phones and review quick reference guides.<\/p>\n <\/div>\n\n <\/div>\n\n Desk phones<\/a>\n <\/div>\n

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\n Phone features <\/h3>\n <\/div>\n \n
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Learn how to manage speed dials and get more information on campus dialing.<\/p>\n <\/div>\n\n <\/div>\n\n Phone features<\/a>\n <\/div>\n

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\n Call forwarding <\/h3>\n <\/div>\n \n
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Check out instructions on how to forward desk phone calls to a remote number or to email.<\/p>\n <\/div>\n\n <\/div>\n\n Forwarding<\/a>\n <\/div>\n

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\n Voicemail <\/h3>\n <\/div>\n \n
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Learn how to access Cisco Unity Voicemail and get help for using the service.<\/p>\n <\/div>\n\n <\/div>\n\n Voicemail<\/a>\n <\/div>\n \n \n <\/div>\n\n <\/div>\n\n<\/div>\n\n <\/section>\n\n\n

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\n Submit your voice service and support request here. <\/h2>\n<\/div>\n <\/div>\n\n
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\nSubmit a request<\/a>\n\n<\/div>\n\n <\/div>\n<\/div>\n\n