You are strongly encouraged to enroll using your mobile devices such as smartphone and tablet. If you have enrolled using your mobile device, please note that you can use Duo Mobile Passcode authentication without the need to use physical hardware tokens. Please read instructions on the Duo Mobile Passcodes page. If you must use a hardware token, follow the instructions below.

Obtaining a hardware token

To request a hardware token, please visit the Rutgers Software Portal using the appropriate link below:

• Security Hardware Token for Faculty/Staff
• Security Hardware Token for Guests, Retirees and Emeritus
• Security Hardware Token for Students
• Security Hardware Token for Alumni 
• Security Hardware Token Replacement

Your delivery options are USPS to your home address or Pickup at the Help Desk. Once your order is processed you will be notified that your order has been shipped or is ready for pick up.

If you are picking up your token, please visit an OIT Help Desk at the address below during their normal operating hours:

Rutgers - New Brunswick

Davidson Hall Room 172
96 Davidson Rd.
Piscataway, NJ 08854
Operating Hours
You may also pickup your token at the main Computing Center on each campus.

Rutgers - Newark

Hill Hall Room 109
360 Martin Luther King Boulevard.
Newark, NJ 07102
Operating Hours

Rutgers - Camden

Paul Robeson Library, First Floor
300 Fourth St.
Camden, NJ 08102
Operating Hours

Please tell the front desk you are picking up a hardware token ordered through the Software Portal. Make sure to bring your RUID or Driver’s License for identification purposes. If you are unable to pick up your token on campus, please contact the OIT Help Desk at 833-OIT-HELP (648-4357).

Enrolling with a hardware token

1. After you get your hardware token, navigate to the Two-factor authentication set-up and management page from your computer. Once you have logged in, click on Enroll with a Hardware Token link from left menu.
   
        
   
   
2. You will see page with a box to enter serial number. Enter the serial number from the back of your DUO hardware token without any dashes or spaces.
    
        
   
   
3. Click Submit. You will see a message confirming that you have successfully enrolled using hardware token.

Using a hardware token

After enrolling the token you can use it to authenticate on the two-step login with Duo prompt.

1. On the Duo prompt, select Enter a Passcode.
2. Press the button on your hardware token to generate a new passcode.
3. Type the passcode into the space provided on your screen to log in.