If you have replaced the phone you activated for Duo Push, deleted the Duo mobile app, or if Duo Push stops working, you can still get Duo Push working again.

1. If a Duo Push authentication times out you'll see the prompt with a I got a new phone link on the bottom. Click or tap that link to begin the reactivation process.
   
        
   
   
2. If you still use the same phone number as you did when you first set up the phone to use Duo Push, then click or tap the Text me a link button to begin the reactivation process. When the text message with the link arrives on your phone, make sure you have the Duo mobile app re-installed, and tap it to automatically reactivate Duo Mobile on your phone to use Duo Push again.
   
      
   
   
3. If you are using a different phone number than the one you first set up to use Duo Push then tap or click the I got a new number link.
   
   • If you have another way to verify your identity through the Duo authentication, please select Continue and proceed to add your new phone number and set up Duo Push on your new phone. Make sure to remove your old device as well.
   • If you do not have another way to verify your identity through Duo, please contact the OIT Help Desk at 833-OIT-HELP (648-4357).