New device with the same number

Still have the old device

• • Log into the NetID Application Management Tool.
  • Click on Manage NetID+ Two Factor Authentication and login with your NetID and password.
  • Click on My Settings & Devices and use Send Me a Push authentication method with your old device.
  • Click on Device Options for your mobile device.
  • Click on Reactivate Duo Mobile and follow instructions to use with your new device.

Do not have access to the old device

• • Log into the NetID Application Management Tool.
  • Click on Manage NetID+ Two Factor Authentication and login with your NetID and password.
  • Click on My Settings & Devices and choose either Call Me or Enter a Passcode.
  • Click on the Device Options of your mobile device.
  • Click on Reactivate Duo Mobile and follow instructions to use with your mobile device.

 

New device with a new number

Still have the old device

• • Log into the NetID Application Management Tool.
  • Click on Manage NetID+ Two Factor Authentication and login with your NetID and password.
  • Click on My Settings & Devices and use Send Me a Push authentication method with your old device.
  • Click on Device Options for your mobile device.
  • Click on Reactivate Duo Mobile and follow instructions to use with your new device.

Do not have access to the old device and do not have a secondary registered device

• • You will need to call Rutgers OIT Help Desk at (833) OIT-HELP to remove the old device from your Duo Security account. The Help Desk will provide you with a bypass code which you can use to register your new device.