Skip to main content

How do I replace my mobile device?

New device, same number:

  • Still have old device:
    • Log into the NetID Application Management Tool.
    • Click on Manage NetID+ Two Factor Authentication and login with your NetID and password.
    • Click on My Settings & Devices and use “Send Me a Push” authentication method with your old device.
    • Click on Device Options for your mobile device.
    • Click on Reactivate Duo Mobile and follow instructions to use with your new device.
  • Do not have access to old device:
    • Log into the NetID Application Management Tool.
    • Click on Manage NetID+ Two Factor Authentication and login with your NetID and password.
    • Click on My Settings & Devices and choose either “Call Me” or Enter a Passcode”.
    • Click on the Device Options of your mobile device.
    • Click on Reactivate Duo Mobile and follow instructions to use with your mobile device.

New device, new number:

  • Still have old device:
    • Log into the NetID Application Management Tool.
    • Click on Manage NetID+ Two Factor Authentication and login with your NetID and password.
    • Click on My Settings & Devices and use “Send Me a Push” authentication method with your old device.
    • Click on Device Options for your mobile device.
    • Click on Reactivate Duo Mobile and follow instructions to use with your new device.
  • Do not have access to the old device and do not have a secondary registered device:
    • You will need to call Rutgers OIT Help Desk at (833) OIT-HELP to remove the old device from your Duo Security account. The Help Desk will provide you with a bypass code which you can use to register your new device.
View All FAQs in this Section