{"id":730,"date":"2020-02-24T13:39:21","date_gmt":"2020-02-24T18:39:21","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=730"},"modified":"2025-07-25T10:53:23","modified_gmt":"2025-07-25T15:53:23","slug":"education-and-training","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/education-and-training\/","title":{"rendered":"Education and training"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;||32px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_wcs_cards heading=&#8221;Video tutorial: Rutgers IT Help&#8221; card_fa_icon=&#8221;fas fa-video-plus&#8221; buttonlabel=&#8221;View video&#8221; buttonurl=&#8221;https:\/\/it.rutgers.edu\/service-management\/first-look-at-rutgers-it-help\/&#8221; buttontarget=&#8221;on&#8221; _builder_version=&#8221;4.20.0&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-8px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Follow along with our video recording for information on how to navigate the features and functions available in the Rutgers IT Help portal. NetID login is required to access the video.<\/p>\n<p>[\/et_pb_wcs_cards][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;#ededed&#8221; custom_padding=&#8221;6px|||||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center\"><strong>Resources<\/strong><\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_2,1_2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;27px|||||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_3_font_size=&#8221;20px&#8221; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;-5px||||false|false&#8221; custom_padding=&#8221;25px|25px|25px|25px|true|true&#8221; custom_css_main_element=&#8221;height:100%;&#8221; border_radii=&#8221;on|3px|3px|3px|3px&#8221; border_width_top=&#8221;3px&#8221; border_color_top=&#8221;#E02B20&#8243; box_shadow_style=&#8221;preset1&#8243; box_shadow_horizontal=&#8221;2px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center\"><b>ServiceNow\u00a0<\/b><\/h2>\n<p>&nbsp;<\/p>\n<ul>\n<li>\n<h3><a href=\"https:\/\/docs.servicenow.com\/bundle\/paris-it-service-management\/page\/product\/it-service-management\/reference\/r_ITServiceManagement.html\"><strong>ServiceNow Documentation<\/strong><\/a><\/h3>\n<\/li>\n<li>\n<h3><a href=\"https:\/\/community.servicenow.com\/community?id=community_forum&amp;sys_id=a1291a2ddbd897c068c1fb651f961992\"><strong>ServiceNow Community<\/a><\/strong><\/h3>\n<\/li>\n<li>\n<h3><a href=\"https:\/\/community.servicenow.com\/community?id=community_blog&amp;sys_id=b0a408a5dbd7bf0014d6fb24399619ce\"><strong>ServiceNow Tutorials<\/strong><\/a><\/h3>\n<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_video src=&#8221;https:\/\/www.youtube.com\/watch?v=1ZqhiwEAtTA&#8221; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px|||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_video][et_pb_text _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; custom_margin=&#8221;-20px|||||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center\"><strong>ITIL 4 Big Picture: Quick video on ITIL 4 key concepts<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; background_color=&#8221;#FFFFFF&#8221; custom_padding=&#8221;25px|25px|25px|25px|true|true&#8221; box_shadow_style=&#8221;preset1&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3 style=\"text-align: center\"><strong>Contact the Service Management Office<\/strong><\/h3>\n<h3 style=\"text-align: center\"><i style=\"color: #cc0033\" class=\"fas fa-headset\"><\/i><\/h3>\n<p style=\"text-align: center\">If you have questions about any Rutgers Service Management initiatives, <a href=\"mailto:smo-support@oit.rutgers.edu\"><strong>please send an email<\/strong><\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Video tutorial: Rutgers IT&#8230;<\/p>\n","protected":false},"author":910,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-custom.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - 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