{"id":2754,"date":"2026-07-21T12:07:11","date_gmt":"2026-07-21T17:07:11","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=2754"},"modified":"2026-10-21T14:56:35","modified_gmt":"2026-10-21T19:56:35","slug":"it-service-management-summit-2026","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/it-service-management-summit-2026\/","title":{"rendered":"ITSM Summit 2026"},"content":{"rendered":"    <section class=\"cc--component-container cc--hero-basic  hero-basic color-black\">\n\n<div class=\"c--component c--hero-basic\">\n        \n<div class=\"outer-wrapper\">\n    <div class=\"inner-wrapper\">\n        <div class=\"text-container\">\n            <div class=\"text-wrapper\">\n\t\t\t\t<div class=\"f--field f--page-title \"><h1>IT Service Management Summit 2026<\/h1>\n\n<\/div><!-- f--field f--page-title -->\n\t\t\t\t<div class=\"f--field f--text \"><\/div><!-- f--field f--text -->\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n<\/div><!-- c--component c--hero-basic -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--enhanced-cards  enhanced-cards color-white\">\n\n<div class=\"c--component c--enhanced-cards\">\n        \n\n\n\n\n\n    <div class=\"enhanced-cards-bg-img-container  color-white\" style=\"; background-size: cover; background-repeat: no-repeat; position: relative; z-index:1;\">\n\n        <div class=\"enhanced-cards\" style=\"grid-template-columns: repeat(2, minmax(0, 1fr));\">\n\n            <div class=\"title-description\">\n                                    <h2 style=\"text-align: center;\">Registration is open for the 2026 ITSM Summit!<\/h2>\n                \n                                    <div class=\"description\">\n                        <p style=\"text-align: center;\">Discover how small, measurable improvements create more reliable services, stronger coordination and lasting impact while connecting with Rutgers IT professionals.<\/p>\n<p style=\"text-align: center;\"><b>Wednesday, November 4 | 1\u20133:30 p.m.<\/b><\/p>\n<p style=\"text-align: center;\"><strong>Rutgers Public Safety Building (2<sup>nd<\/sup> floor) 55 Paul Robeson Blvd., New Brunswick, NJ<\/strong><\/p>\n                    <\/div>\n                \n            <\/div>\n\n                                            <div class=\"after-title enhanced-card box-shadow has-button color-white visual-content-icon text-align-center\" style=\"align-items:center;\">\n                    \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            Register now!                                                                    <\/h3>\n                            <\/div>\n                        \n                                                                                    <div style=\"margin-bottom: 16px\">\n                                    <i style=\"color: #cc0033\" class=\"fa-classic fa-regular fa-users-class medium after-title\"><\/i>\n                                <\/div>\n                                                    \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <p>Attendees can register for the in-person or virtual event. In-person event registration closes on October 30, 2026.<\/p>\n                        <\/div>\n\n                                            <\/div>\n\n                                                                    <a class=\"button\" href=\"https:\/\/app.smartsheet.com\/b\/form\/01a0edb414197f6d966511372f779f3d\" style=\"\" target=\"_blank\">Registration form<\/a>\n                                    <\/div>\n                                            <div class=\"after-title enhanced-card box-shadow has-button color-white visual-content-icon text-align-center\" style=\"align-items:center;\">\n                    \n                    \n                                        <div class=\"content-wrapper\" style=\"\">\n\n                                                    <div data-mh=\"c--enhanced-cards--title\" class=\"title-container\" style=\"justify-content: center;\">\n                                                                                                                                                                        <h3>\n                                                                            Questions about the event?                                                                    <\/h3>\n                            <\/div>\n                        \n                                                                                    <div style=\"margin-bottom: 16px\">\n                                    <i style=\"color: #cc0033\" class=\"fa-classic fa-solid fa-envelope medium after-title\"><\/i>\n                                <\/div>\n                                                    \n\n                        <div class=\"content\" data-mh=\"c--enhanced-cards--content\" style=\"width:100%\">\n                            <p style=\"text-align: center;\">Email the Rutgers Service Management Office if you have any questions.<\/p>\n                        <\/div>\n\n                                            <\/div>\n\n                                                                    <a class=\"button\" href=\"mailto:christopher.hart-ruiz@rutgers.edu\" style=\"\" target=\"_self\">Email the Rutgers Service Management Office<\/a>\n                                    <\/div>\n            \n            \n        <\/div>\n\n    <\/div>\n\n<\/div><!-- c--component c--enhanced-cards -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--accordion red justify-center  accordion\" id='what's-happening-at-the-itsm-summit?'>\n\n<div class=\"c--component c--accordion\">\n        <section class=\"wp-block section\">\n    <div class=\"inner-wrapper\">\n        <header class=\"section-header\">\n            <div class=\"f--field f--section-title \"><h2>\n            What&#8217;s happening at the ITSM Summit?    <\/h2>\n<\/div><!-- f--field f--section-title -->\n<div class=\"f--field f--description \"><p><h3>Panel discussion topics:<\/h3>\n<\/div><!-- f--field f--description -->\n        <\/header>\n                    <ul class=\"accordion-list accordion-title--left\">\n                \n                    <li class=\"accordion-list-item\" id=\"configuration-management-database-and-it-asset-management\">\n                        <button type=\"button\" class=\"accordion-trigger \" id=\"heading-6ae4d88cea5e1-0\" aria-controls=\"section-6ae4d88cea5e1-0\" aria-expanded=\"false\" aria-disabled=\"false\">\n                            <h3>                        <i class=\"\"\" style=\"color: #CC0033\"><\/i>\n                        Configuration Management Database and IT Asset Management<\/h3>\n                        <\/button>\n                        <div id=\"section-6ae4d88cea5e1-0\" role=\"region\" aria-labelledby=\"heading-6ae4d88cea5e1-0\" class=\"accordion-panel\">\n                            <p>Better visibility leads to better decisions. Join us for an interactive, non-technical look at how ITAM and the CMDB can help IT teams break down silos, resolve incidents faster, understand the impact of changes, reduce hidden costs, and manage technology more securely throughout its lifecycle. Discover why every IT staff member is an asset manager and how small, consistent updates can create trusted information that benefits the entire organization.<\/p>\n\n                            <p><i  style=\"font-size: 0.9rem;\" class=\"fa-sharp-duotone fa-solid fa-link\"><\/i>\n                                <a  style=\"font-size: 0.9rem;\" class=\"copy-accordion-link\" href=\"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2754?panel=configuration-management-database-and-it-asset-management\">Link\n                                    to this item <span><\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/li>\n                \n                    <li class=\"accordion-list-item\" id=\"the-incidents-you-never-see\">\n                        <button type=\"button\" class=\"accordion-trigger \" id=\"heading-6ae4d88cea5e1-1\" aria-controls=\"section-6ae4d88cea5e1-1\" aria-expanded=\"false\" aria-disabled=\"false\">\n                            <h3>                        <i class=\"\"\" style=\"color: #CC0033\"><\/i>\n                        The incidents you never see<\/h3>\n                        <\/button>\n                        <div id=\"section-6ae4d88cea5e1-1\" role=\"region\" aria-labelledby=\"heading-6ae4d88cea5e1-1\" class=\"accordion-panel\">\n                            <p>Some of the most consequential service failures never generate an alert or an Incident. Henry Cai shares how a continual-improvement approach uncovers hidden data-quality problems affecting student information before they become visible in-service issues. By introducing a structured validation gate, the project improved confidence in the accuracy and reliability of data supporting advisors and students at the Center for Learning and Student Success in Camden. This session shows how systematic validation can turn silent failures into actionable findings, make prevention measurable, and strengthen service reliability without requiring new tools or licenses.<\/p>\n\n                            <p><i  style=\"font-size: 0.9rem;\" class=\"fa-sharp-duotone fa-solid fa-link\"><\/i>\n                                <a  style=\"font-size: 0.9rem;\" class=\"copy-accordion-link\" href=\"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2754?panel=the-incidents-you-never-see\">Link\n                                    to this item <span><\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/li>\n                \n                    <li class=\"accordion-list-item\" id=\"fy27-itsm-roadmap-whats-ahead\">\n                        <button type=\"button\" class=\"accordion-trigger \" id=\"heading-6ae4d88cea5e1-2\" aria-controls=\"section-6ae4d88cea5e1-2\" aria-expanded=\"false\" aria-disabled=\"false\">\n                            <h3>                        <i class=\"\"\" style=\"color: #CC0033\"><\/i>\n                        FY27 ITSM roadmap: what\u2019s ahead<\/h3>\n                        <\/button>\n                        <div id=\"section-6ae4d88cea5e1-2\" role=\"region\" aria-labelledby=\"heading-6ae4d88cea5e1-2\" class=\"accordion-panel\">\n                            <p>Explore the FY27 ITSM Roadmap and the priorities shaping the next stage of service management at Rutgers. This session will show how upcoming initiatives can improve service visibility, strengthen coordination, support responsible innovation, and help Rutgers IT deliver greater value through a culture of continual improvement.<\/p>\n\n                            <p><i  style=\"font-size: 0.9rem;\" class=\"fa-sharp-duotone fa-solid fa-link\"><\/i>\n                                <a  style=\"font-size: 0.9rem;\" class=\"copy-accordion-link\" href=\"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2754?panel=fy27-itsm-roadmap-whats-ahead\">Link\n                                    to this item <span><\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/li>\n                \n                    <li class=\"accordion-list-item\" id=\"building-skills-for-the-future\">\n                        <button type=\"button\" class=\"accordion-trigger \" id=\"heading-6ae4d88cea5e1-3\" aria-controls=\"section-6ae4d88cea5e1-3\" aria-expanded=\"false\" aria-disabled=\"false\">\n                            <h3>                        <i class=\"\"\" style=\"color: #CC0033\"><\/i>\n                        Building skills for the future<\/h3>\n                        <\/button>\n                        <div id=\"section-6ae4d88cea5e1-3\" role=\"region\" aria-labelledby=\"heading-6ae4d88cea5e1-3\" class=\"accordion-panel\">\n                            <p>Explore new and future learning opportunities from the Rutgers Service Management Office. This talk will introduce an expanding training program designed to build practical skills, support professional growth, and provide clearer learning pathways through courses, workshops, flexible learning formats, and digital credentials.<\/p>\n\n                            <p><i  style=\"font-size: 0.9rem;\" class=\"fa-sharp-duotone fa-solid fa-link\"><\/i>\n                                <a  style=\"font-size: 0.9rem;\" class=\"copy-accordion-link\" href=\"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2754?panel=building-skills-for-the-future\">Link\n                                    to this item <span><\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/li>\n                            <\/ul>\n            <\/div>\n<\/section><\/div><!-- c--component c--accordion -->\n\n    <\/section><!-- cc--component-container cc--section -->\n\n\n    <section class=\"cc--component-container cc--accordion red justify-center  accordion\">\n\n<div class=\"c--component c--accordion\">\n        <section class=\"wp-block section\">\n    <div class=\"inner-wrapper\">\n        <header class=\"section-header\">\n                            <h2 class=\"visually-hidden\">Accordion Content<\/h2>\n            <div class=\"f--field f--description \"><h2><\/h2>\n<h3>Breakout session topics:<\/h3>\n<p>&nbsp;<\/p>\n<\/div><!-- f--field f--description -->\n        <\/header>\n                    <ul class=\"accordion-list accordion-title--left\">\n                \n                    <li class=\"accordion-list-item\" id=\"adoption-engineering\">\n                        <button type=\"button\" class=\"accordion-trigger \" id=\"heading-6ae4d88ceb01e-0\" aria-controls=\"section-6ae4d88ceb01e-0\" aria-expanded=\"false\" aria-disabled=\"false\">\n                            <h3>                        <i class=\"\"\" style=\"color: #CC0033\"><\/i>\n                        Adoption engineering<\/h3>\n                        <\/button>\n                        <div id=\"section-6ae4d88ceb01e-0\" role=\"region\" aria-labelledby=\"heading-6ae4d88ceb01e-0\" class=\"accordion-panel\">\n                            <p>Explore how IT teams can support adoption and help turn successful technology delivery into lasting business value.<\/p>\n\n                            <p><i  style=\"font-size: 0.9rem;\" class=\"fa-sharp-duotone fa-solid fa-link\"><\/i>\n                                <a  style=\"font-size: 0.9rem;\" class=\"copy-accordion-link\" href=\"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2754?panel=adoption-engineering\">Link\n                                    to this item <span><\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/li>\n                \n                    <li class=\"accordion-list-item\" id=\"continual-improvement\">\n                        <button type=\"button\" class=\"accordion-trigger \" id=\"heading-6ae4d88ceb01e-1\" aria-controls=\"section-6ae4d88ceb01e-1\" aria-expanded=\"false\" aria-disabled=\"false\">\n                            <h3>                        <i class=\"\"\" style=\"color: #CC0033\"><\/i>\n                        Continual improvement<\/h3>\n                        <\/button>\n                        <div id=\"section-6ae4d88ceb01e-1\" role=\"region\" aria-labelledby=\"heading-6ae4d88ceb01e-1\" class=\"accordion-panel\">\n                            <p>Discover practical methods for identifying, prioritizing, and implementing improvements that drive measurable service and organizational benefits.<\/p>\n\n                            <p><i  style=\"font-size: 0.9rem;\" class=\"fa-sharp-duotone fa-solid fa-link\"><\/i>\n                                <a  style=\"font-size: 0.9rem;\" class=\"copy-accordion-link\" href=\"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2754?panel=continual-improvement\">Link\n                                    to this item <span><\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/li>\n                \n                    <li class=\"accordion-list-item\" id=\"workflow-and-value-stream-mapping\">\n                        <button type=\"button\" class=\"accordion-trigger \" id=\"heading-6ae4d88ceb01e-2\" aria-controls=\"section-6ae4d88ceb01e-2\" aria-expanded=\"false\" aria-disabled=\"false\">\n                            <h3>                        <i class=\"\"\" style=\"color: #CC0033\"><\/i>\n                        Workflow and value stream mapping<\/h3>\n                        <\/button>\n                        <div id=\"section-6ae4d88ceb01e-2\" role=\"region\" aria-labelledby=\"heading-6ae4d88ceb01e-2\" class=\"accordion-panel\">\n                            <p>Learn how to visualize work, identify bottlenecks, eliminate waste, and improve the flow of value to customers.<\/p>\n\n                            <p><i  style=\"font-size: 0.9rem;\" class=\"fa-sharp-duotone fa-solid fa-link\"><\/i>\n                                <a  style=\"font-size: 0.9rem;\" class=\"copy-accordion-link\" href=\"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2754?panel=workflow-and-value-stream-mapping\">Link\n                                    to this item <span><\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/li>\n                \n                    <li class=\"accordion-list-item\" id=\"beyond-the-hype-a-practical-look-at-ai-in-itsm\">\n                        <button type=\"button\" class=\"accordion-trigger \" id=\"heading-6ae4d88ceb01e-3\" aria-controls=\"section-6ae4d88ceb01e-3\" aria-expanded=\"false\" aria-disabled=\"false\">\n                            <h3>                        <i class=\"\"\" style=\"color: #CC0033\"><\/i>\n                        Beyond the hype: A practical look at AI in ITSM<\/h3>\n                        <\/button>\n                        <div id=\"section-6ae4d88ceb01e-3\" role=\"region\" aria-labelledby=\"heading-6ae4d88ceb01e-3\" class=\"accordion-panel\">\n                            <p>AI in ITSM is often presented as the answer to everything, from automating support to advancing service-management maturity. But what happens when the data is incomplete, the technology is still evolving, or the customer does not want an AI-first experience? This presentation takes a candid look at AI\u2019s emerging role in ITSM, examining practical applications, inflated expectations, data-quality challenges, and the experiences of the people who rely on IT support.<\/p>\n\n                            <p><i  style=\"font-size: 0.9rem;\" class=\"fa-sharp-duotone fa-solid fa-link\"><\/i>\n                                <a  style=\"font-size: 0.9rem;\" class=\"copy-accordion-link\" href=\"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2754?panel=beyond-the-hype-a-practical-look-at-ai-in-itsm\">Link\n                                    to this item <span><\/span><\/a><\/p>\n                        <\/div>\n\n                    <\/li>\n                            <\/ul>\n            <\/div>\n<\/section><\/div><!-- c--component c--accordion -->\n\n    <\/section><!-- cc--component-container cc--section -->\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":13917,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-2754","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - 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