{"id":2722,"date":"2026-04-24T08:21:55","date_gmt":"2026-04-24T13:21:55","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=2722"},"modified":"2026-04-24T08:26:56","modified_gmt":"2026-04-24T13:26:56","slug":"itsm-showcase-2026-recording","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/","title":{"rendered":"ITSM Showcase 2026 recording"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Title” _builder_version=”4.16″ background_color=”#ededed” background_enable_image=”off” custom_margin=”15px||0px||false|false” custom_padding=”5px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_margin=”||||true|false” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ custom_margin=”25px||20px||false|false” global_colors_info=”{}”]<\/p>\n

Rutgers IT Service Management Showcase April 8, 2026<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”||8px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” custom_padding=”41px||41px||true|” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Showcase recordings<\/strong><\/h2>\n

The Rutgers Service Management Office presented ServiceNow use cases, new features, and more at their first ITSM Tools Showcase on Wednesday, April 8, 2026.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”48px||23px|||” global_colors_info=”{}”]<\/p>\n

2026 showcase morning sessions<\/strong><\/p>\n

[\/et_pb_text][et_pb_video src=”https:\/\/youtu.be\/7CjOQzoG9ic” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Morning Presentation PowerPoint slides<\/strong><\/a><\/p>\n

2:54<\/strong> – Welcome and Roadmap
9:45<\/strong> – Configuration Management Database
38:29<\/strong> – Camden Request Business Process Overview
1:09:22<\/strong> – Help Desk Omnichannel Support
1:27:28<\/strong> – ServiceNow AI for ITSM
1:42:18<\/strong> – Everything you wanted to know about ServiceNow…<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”90px||||false|false” global_colors_info=”{}”]<\/p>\n

Breakout Room A<\/strong><\/p>\n

[\/et_pb_text][et_pb_video src=”https:\/\/youtu.be\/HQvNRJ4bI-Y” _builder_version=”4.20.0″ _module_preset=”default” min_height=”583.8px” custom_margin=”||||false|false” global_colors_info=”{}”][\/et_pb_video][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Breakout Room A – PowerPoint slides<\/strong><\/a><\/p>\n

Known Issues:<\/strong> The presentation was in progress when the recording began. Audio was unavailable from 17:29 to 18:45<\/span>.<\/p>\n

Presentations:<\/strong>
00:00<\/strong> – Preparing You to Build, Maintain, and Improve Service Catalog Experiences
18:04<\/strong> – IT Asset Management (Audio begins at 18:45.)
53:24<\/strong> – Major Incident Management<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

\u200bBreakout Room B
\nPlatform Analytics Boot Camp<\/strong><\/p>\n

[\/et_pb_text][et_pb_video src=”https:\/\/youtu.be\/AQgKv0doOCM” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_video][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Breakout Room B – PowerPoint slides<\/strong><\/a><\/p>\n

Known issue:<\/strong> The presentation was in progress when the recording began.<\/p>\n

Presentations:<\/strong><\/p>\n

\u200b00:00<\/strong> – The Data Visualizations Builder\u200b<\/p>\n

07:00<\/strong> – Creating and Sharing Dashboards\u200b<\/p>\n

35:44<\/strong> – Platform Analytics in Practice (Live Demo)<\/p>\n

46:04<\/strong> – ServiceNow Workspaces<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Rutgers IT Service…<\/p>\n","protected":false},"author":992,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-custom.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"acf":[],"yoast_head":"\nITSM Showcase 2026 recording - Service Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM Showcase 2026 recording - Service Management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/\" \/>\n<meta property=\"og:site_name\" content=\"Service Management\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-24T13:26:56+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/\",\"url\":\"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/\",\"name\":\"ITSM Showcase 2026 recording - Service Management\",\"isPartOf\":{\"@id\":\"https:\/\/it.rutgers.edu\/service-management\/#website\"},\"datePublished\":\"2026-04-24T13:21:55+00:00\",\"dateModified\":\"2026-04-24T13:26:56+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Service Management\",\"item\":\"https:\/\/it.rutgers.edu\/service-management\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"ITSM Showcase 2026 recording\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/it.rutgers.edu\/service-management\/#website\",\"url\":\"https:\/\/it.rutgers.edu\/service-management\/\",\"name\":\"Service Management\",\"description\":\"A Rutgers IT Service\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/it.rutgers.edu\/service-management\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"ITSM Showcase 2026 recording - Service Management","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/","og_locale":"en_US","og_type":"article","og_title":"ITSM Showcase 2026 recording - Service Management","og_url":"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/","og_site_name":"Service Management","article_modified_time":"2026-04-24T13:26:56+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/","url":"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/","name":"ITSM Showcase 2026 recording - Service Management","isPartOf":{"@id":"https:\/\/it.rutgers.edu\/service-management\/#website"},"datePublished":"2026-04-24T13:21:55+00:00","dateModified":"2026-04-24T13:26:56+00:00","breadcrumb":{"@id":"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/it.rutgers.edu\/service-management\/itsm-showcase-2026-recording\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Service Management","item":"https:\/\/it.rutgers.edu\/service-management\/"},{"@type":"ListItem","position":2,"name":"ITSM Showcase 2026 recording"}]},{"@type":"WebSite","@id":"https:\/\/it.rutgers.edu\/service-management\/#website","url":"https:\/\/it.rutgers.edu\/service-management\/","name":"Service Management","description":"A Rutgers IT Service","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/it.rutgers.edu\/service-management\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2722"}],"collection":[{"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/users\/992"}],"replies":[{"embeddable":true,"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/comments?post=2722"}],"version-history":[{"count":32,"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2722\/revisions"}],"predecessor-version":[{"id":2770,"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/pages\/2722\/revisions\/2770"}],"wp:attachment":[{"href":"https:\/\/it.rutgers.edu\/service-management\/wp-json\/wp\/v2\/media?parent=2722"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}