{"id":2675,"date":"2026-02-13T12:18:28","date_gmt":"2026-02-13T17:18:28","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=2675"},"modified":"2026-03-17T07:51:32","modified_gmt":"2026-03-17T12:51:32","slug":"itsm-tools-showcase","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/itsm-tools-showcase\/","title":{"rendered":"ITSM Tools Showcase"},"content":{"rendered":"

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IT Service Management Tools Showcase<\/strong><\/h2>\n

\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”41px||41px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”0px|0px|0px|0px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.20.0″ custom_margin=”||19px|||” locked=”off” global_colors_info=”{}”]<\/p>\n

Register now!<\/strong><\/h2>\n

Registration is now open<\/a> for the ITSM Tools Showcase on Wednesday, April 8, from 10 a.m. to 3 p.m.<\/strong> at the Rutgers Public Safety Building, 2nd floor, 55 Paul Robeson Blvd., New Brunswick.<\/p>\n

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Registration for the in-person event will close on March 31, 2026, or when event capacity is reached. Virtual registration will remain open until the event.<\/p>\n

\u00a0<\/span><\/p>\n

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Email the IT Service Management Office if you have any questions.<\/span><\/p>\n

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Curious about what to expect at the ITSM Tools Showcase?<\/h2>\n

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What’s happening at the ITSM Tools Showcase?<\/strong><\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”-26px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Morning workshops<\/strong><\/h4>\n

[\/et_pb_text][et_pb_accordion toggle_icon=”O||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_accordion_item title=”Configuration Management Database (CMDB)” open=”on” toggle_icon=”P||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Learn what Rutgers\u2019 Configuration Management Database (CMDB) is and how it supports modern IT operations. This session will explain the purpose of the CMDB, the value it provides to Rutgers IT, and the progress made so far in implementing and maturing it. We will also review upcoming phases, improvements, and what to expect as the CMDB evolves.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”IT Asset Management Program Update” toggle_icon=”P||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Get the latest updates on IT Asset Management (ITAM) adoption across Rutgers. This session highlights recent improvements, new capabilities, and planned changes. Learn how the ServiceNow ITAM application provides a single platform for tracking IT hardware assets, managing their lifecycles, and understanding associated costs and risks.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Now Assist \u2013 ServiceNow\u2019s AI Tool” toggle_icon=”P||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

What is Now Assist, and how can it support IT teams at Rutgers? This session introduces ServiceNow\u2019s AI-powered capabilities, including generative assistance, automated task support, and productivity enhancements. We will share the adoption roadmap and answer your questions about how Now Assist fits into ITSM workflows today and in the future.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Everything You Wanted to Know About ServiceNow ITSM Applications But Haven’t Yet Asked” toggle_icon=”P||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

A general Q&A session covering any questions you may have about ServiceNow\u2019s ITSM applications. Attendees are encouraged to submit their questions during registration to help guide the conversation.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Afternoon workshops<\/strong><\/h4>\n

[\/et_pb_text][et_pb_accordion toggle_icon=”O||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”Major Incident Management (MIM) & On\u2011Call Scheduling” open=”on” toggle_icon=”P||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

An introduction to the Major Incident Management application in ServiceNow. Learn how MIM supports high\u2011priority incident coordination, including Playbooks and On\u2011Call Scheduling. This session covers key features that streamline communication and response efforts during major incidents.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”CMDB and ITAM Q&A” toggle_icon=”P||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

A dedicated Q&A session focusing on Configuration Management Database and IT Asset Management. Bring your questions about implementation, integration, capabilities, and best practices.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”ServiceNow Workspaces” toggle_icon=”P||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n

Explore ServiceNow\u2019s Workspaces, including the Service Operations Workspace and the IT Asset Management Workspace. This session introduces the features and benefits of Workspaces, demonstrating how these interfaces provide a more powerful and efficient way to manage daily operational work.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Rutgers IT Service Management is <\/span>facilitated<\/span> by the Rutgers Service Management Office<\/strong><\/a>.<\/span><\/span><\/p>\n

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IT Service Management Tools…<\/p>\n","protected":false},"author":17064,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-custom.php","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"acf":[],"yoast_head":"\nITSM Tools Showcase - Service Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/it.rutgers.edu\/service-management\/itsm-tools-showcase\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITSM Tools Showcase - Service Management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/it.rutgers.edu\/service-management\/itsm-tools-showcase\/\" \/>\n<meta property=\"og:site_name\" content=\"Service Management\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-17T12:51:32+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/it.rutgers.edu\/service-management\/itsm-tools-showcase\/\",\"url\":\"https:\/\/it.rutgers.edu\/service-management\/itsm-tools-showcase\/\",\"name\":\"ITSM Tools Showcase - 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