[et_pb_section fb_built=”1″ admin_label=”Title” _builder_version=”4.20.0″ background_color=”#000000″ background_enable_image=”off” custom_margin=”15px||0px||false|false” custom_padding=”5px||5px||false|false” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_margin=”||||true|false” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ text_text_color=”#FFFFFF” custom_margin=”11px||9px||false|false” locked=”off” global_colors_info=”{}”]<\/p>\n
<\/strong><\/p>\n <\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”41px||41px|||” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”0px|0px|0px|0px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.20.0″ custom_margin=”||19px|||” global_colors_info=”{}”]<\/p>\n The Rutgers IT Service Management Office thanks our virtual and in-person attendees for joining us at the inaugural IT Service Management Summit on October 8, 2025. Missed the event? Check the video below:<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_5,3_5,1_5″ _builder_version=”4.20.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_wcs_cards heading=”Event video recording” card_fa_icon=”fa-solid fa-file-video” buttonlabel=”ITSM Summit 2025 recording” buttonurl=”https:\/\/it.rutgers.edu\/service-management\/itsm-summit-2025-recording\/” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n View a recording of our speakers at the ITSM Summit 2025. NetID login is required to access.<\/p>\n [\/et_pb_wcs_cards][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” _builder_version=”4.20.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_margin=”|auto|45px|auto||” custom_padding=”2px|0px|0px|0px|false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_wcs_cards heading=”Tell us your thoughts” card_fa_icon=”fa-solid fa-envelope” buttonlabel=”Submit your feedback” buttonurl=”https:\/\/rutgers.ca1.qualtrics.com\/jfe\/form\/SV_cUrXaBE73c1Ewiq” _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Did you attend the ITSM Summit? Please fill out our event survey. [\/et_pb_wcs_cards][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_wcs_cards heading=”Questions about the event?” card_fa_icon=”fa-solid fa-envelope” buttonlabel=”Email the IT Service Management Office” buttonurl=”mailto:christopher.hart-ruiz@rutgers.edu” _builder_version=”4.20.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”]<\/p>\n Email the IT Service Management Office if you have any questions.<\/span><\/p>\n [\/et_pb_wcs_cards][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|on” _builder_version=”4.20.0″ _module_preset=”default” background_color=”#ededed” disabled=”on” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”0px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ text_font=”|600|||||||” locked=”off” global_colors_info=”{}”]<\/p>\n <\/i> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ text_font=”|600|||||||” locked=”off” global_colors_info=”{}”]<\/p>\n <\/i> [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ text_font=”|600|||||||” locked=”off” global_colors_info=”{}”]<\/p>\n <\/i> [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” header_3_font_size=”24px” global_colors_info=”{}”]<\/p>\n Check out these in-person workshops happening at the ITSM Summit on Wednesday, October 8, 2025.<\/span><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.20.0″ _module_preset=”default” custom_margin=”-26px|auto||auto||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion toggle_icon=”O||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_accordion_item title=”The CX Code” open=”on” toggle_icon=”P||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Welcome, agents. Your mission, should you choose to accept it, is to escape with “The Key.” You’ll navigate a series of puzzles and challenges to crack the code that will lead to your escape. Each puzzle you solve reveals a piece of the code, unlocking the next stage while providing you with a crucial insight into \u201cThe Key.\u201d Are you and your team ready to crack the code and find the key to what makes a customer happy?<\/p>\n <\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”The ITSM Matchmaker” toggle_icon=”P||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n This game features an interactive card-based system that presents a variety of IT Service Management (ITSM) challenges, each paired with its optimal solution. This scenario-based learning enables participants to engage with real-world ITSM scenarios, making the experience both enjoyable and memorable.\u00a0<\/span><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Making Meaningful Metrics” toggle_icon=”P||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Making Meaningful Metrics is an interactive workshop designed to help participants move beyond surface-level numbers and uncover deeper insights from their IT data. Through collaborative exercises and real-world scenarios, attendees will learn how to frame, interpret, and connect metrics in ways that tell a more comprehensive story. By zooming out to see the bigger picture, participants will leave with a better understanding of stakeholder needs as well as new approaches to their data to make their metrics more impactful, relevant, and actionable.<\/span><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion toggle_icon=”O||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion_item title=”Jeopardy! ITSM Edition” open=”on” toggle_icon=”P||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Test your knowledge of IT Service Management concepts! This game will pit players against questions of varying difficulties and topics relevant to the ITSM at Rutgers. Players can expect to be challenged by these questions, and further develop their knowledge of ITSM as a result.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Level Up Your Incident Practice” toggle_icon=”P||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The incident practice has near limitless potential in generating value for ITSM practitioners and their clients. This collaborative exercise will walk individuals through ways to identify areas of continual improvement, innovation, and help ITSM practitioners identify what their next steps in their service management journey could be.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Request Management Challenge” toggle_icon=”P||divi||400″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Imagine a fun, timed quiz event focused on ITSM Request Management. This event combines quick thinking, and practical knowledge in a competitive yet engaging format. The event consists of several questions, each focusing on a different aspect of Request Management. You will answer multiple-choice questions about Request Management definitions, best practices, and ITIL principles related to request fulfillment. An enjoyable way to reinforce ITSM Request Management knowledge.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.20.0″ _module_preset=”default” custom_padding=”0px||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\nCheck back soon for information about our next event.<\/strong><\/h4>\n
Thank you for attending!<\/strong><\/h2>\n
<\/span><\/p>\nWhat’s happening at the ITSM Summit 2025<\/strong><\/h2>\n
\nLearn how ITSM champions use service management principles to deliver effective, efficient and reliable IT services.<\/p>\n
\nDiscover the ITSM best practices that go beyond tools or software.<\/p>\n
\nConnect with your colleagues at the in-person event.<\/p>\nITSM Summit 2025 workshops\u00a0<\/strong><\/h3>\n