{"id":2498,"date":"2026-01-30T10:26:17","date_gmt":"2026-01-30T15:26:17","guid":{"rendered":"https:\/\/it.rutgers.edu\/service-management\/?page_id=2498"},"modified":"2026-06-24T17:18:18","modified_gmt":"2026-06-24T22:18:18","slug":"service-management-office-microcredentialing-program","status":"publish","type":"page","link":"https:\/\/it.rutgers.edu\/service-management\/service-management-office-microcredentialing-program\/","title":{"rendered":"Service management office microcredentialing program"},"content":{"rendered":"
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Microcredentialing program<\/h1>\n\n<\/div>\n\t\t\t\t

Explore courses created by the Service Management Office and designed to advance IT staff’s understanding of IT Service Management (ITSM) through targeted microcredentials. Showcase your achievements with the following digital badges.<\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n<\/div>\n\n <\/section>\n\n\n

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Benefits of ITSM microcredential courses<\/strong><\/h3>\n <\/div>\n \n <\/div>\n\n
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Microcredentials have been approved by Rutgers Academic Affairs Microcredential Committee, verifiable through Rutgers, and managed by Accredible.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n

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Digital badges can be displayed on email signatures, LinkedIn pages, or resumes.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n

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Credential is good for five years. A renewal path will be created based on changes in ITSM frameworks and implementation.<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n \n \n <\/div>\n\n <\/div>\n\n<\/div>\n\n <\/section>\n\n\n

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\n ITSM Fundamentals Badge <\/h2>\n<\/div>\n
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The Rutgers ITSM Fundamentals course provides learners with an understanding of ITSM concepts and how they can be applied in an operational environment. This training uses the common elements of multiple IT Service Management frameworks, including ITIL\u00ae 4 (Information Technology Infrastructure Library), ITSM Essentials, and FitSM. This allows participants to focus on the underlying principles of ITSM: customer focus, creating value, specific practices, and how they all integrate. At the end of the simulation, participants will have fundamental knowledge of IT Service Management and experience what it is like to perform as a high-velocity IT team.<\/p>\n